Acapel Announces Siebel Validation; Acapel's Voice Over IP Solution Validated by Siebel Systems.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--June 20, 2001

Acapel (formally known as Softfront, Inc.), a leading provider of Voice over IP (VoIP) and Web collaboration software, today announced that KISARA for Siebel eBusiness Applications has been successfully validated by Siebel Systems. Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software.

Using KISARA for Siebel eBusiness Applications, agents in customer contact centers can more easily make the critical link between their eCommerce applications and the customer information displayed in the call center. eCommerce customers frequently abandon a Web site because of uncertainty about a product or confusion in the checkout process. KISARA for Siebel eBusiness Applications reduces these lost opportunities by enabling customers to easily and immediately reach the contact center without abandoning the online transaction. The result is increased revenue, improved customer service, and enhanced customer loyalty and satisfaction.

Similarly, the call center agent gains immediate access to all information that the customer has entered, as well as an instant view of the page causing the customer's problem. This eliminates the need to restart the transaction and thus dramatically reduces call times. Additionally, call center operators can push visual data to the customer's desktop in order to close the transaction or to present additional product or service solutions. Since KISARA is thoroughly integrated with Siebel CTI and the call center agent's desktop, all activities are recorded in the Siebel eBusiness Applications database, eliminating the need for lengthy post-call entry by the operator.

"By integrating Acapel's solid voice over Internet technology with Siebel Call Center, the market-leading call center solution from Siebel Systems, we make available to the call center all the benefits of VoIP and Web collaboration in a serious business tool," said Ron Gill, COO of Acapel. "Our combined solution allows seamless integration of the technologies that drive traditional eCommerce into the existing call center structure, allowing operators to use a single interface for handling traditional calls, VoIP calls, and Web collaboration."

"KISARA for Siebel eBusiness Applications is a logical extension of the capabilities native to Siebel Call Center," said Michael Straub, Alliances Technical Director at Siebel Systems. "The benefit to our joint customers is increased call center efficiency through access to transactional data in real time."

Siebel Systems forms alliances with proven technology leaders to deliver tangible business benefits throughout the enterprise. The Siebel Validation Program applies a rigorous testing process to evaluate and document integrated third-party solutions. By choosing Siebel eBusiness Applications and Siebel Validated Partner solutions, Siebel Systems' customers can pursue a best-of-class software acquisition strategy and quickly deploy the very best solution available.

About KISARA for Siebel eBusiness Applications

The KISARA for Siebel eBusiness Applications is designed to layer easily into the existing Siebel Call Center infrastructure. The Web call is fully integrated into Siebel CTI and data/Web page push capabilities are available directly through the Siebel Systems user interface. Pre-configured Siebel Call Center screen views and applets enable Web call servicing and Web collaboration functionality, allowing organizations to immediately bring VoIP capabilities to their contact center. Acapel's core VoIP technology utilizes the Internet and does not require access to a dedicated VoIP network, bringing unprecedented, crystal clear, real-time communication to existing Siebel Call Center agents and their online customers.

About Acapel

Acapel's technologies enable high-quality voice over Internet communication along with Web collaboration and file sharing capabilities over public or private networks. Acapel provides VoIP solutions for e-commerce, office collaboration and personal communication. U.S. headquarters are located in San Jose, CA. To learn more, visit Acapel on the Internet at http://www.acapel.com or call us at 408/441-8811.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.