Aberdeen Group Expands Networking and Telecommunications Group; Group Launches New Practice Areas and Welcomes New Analysts.BOSTON--(BUSINESS WIRE)--May 13, 1999-- Increasing its coverage of "IP-centric communications," Aberdeen Group Aberdeen Group is a provider of business-related research services. It has its headquarters in Boston, Massachusetts and belongs to the Harte-Hanks group. Founded in 1988, Aberdeen's research is used by over 2. today announced the expansion of its Networking and Telecommunications Group. Building its focus on the convergence of voice and data on the enterprise network, Aberdeen launches the Next-Generation Call Center Infrastructure and Operations practice and the Networked Multimedia practice. Two new analysts will lead Aberdeen's Service Provider and Enterprise Networking The networking infrastructure in a large enterprise with multiple computer systems and networks of different types is extraordinarily complex. Due to the myriad of interfaces that are required, much of what goes on has little to do with the real data processing of the payroll and orders. practices. "Networking and telecommunications suppliers are touting the virtues of converging voice and data on a single network, which makes sense from a tariff savings and management perspective. By expanding our group, we are now better enabled to help enterprises determine whether networks - both enterprise and carrier - are ready for convergence and help them plan to get there," said Virginia Brooks, Aberdeen Group Vice President. Led by Senior Analyst David Dines, Aberdeen's new Next-Generation Call Center Infrastructure and Operations practice examines the key technologies and market forces shaping this dynamic segment, where voice, data, customer-facing applications, the Internet, and customer interaction. Areas of investigation include the adoption of IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , integrated Web connectivity (Web navigation and co-navigation), e-mail processing, chat hosting, click-to-call buttons, voice gateways to the Internet, and new computer telephony integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) functionality. This practice has launched a multi-client study focusing on when and why call centers will adopt converged voice/data technology infrastructure. Dines will also lead Aberdeen's new Networked Multimedia practice that covers communications technologies such as videoconferencing, streaming video A one-way video transmission over a data network. It is widely used on the Web as well as company networks to play video clips and video broadcasts. Computers in home networks stream video to digital media hubs connected to a home theater. and audio, and dataconferencing. Helping to guide end-users through the planning for and selection of multimedia applications, this practice tracks the dynamics of the multimedia marketplace and the technology advances required to enable multimedia transmission on IP networks. Aberdeen welcomes George Peabody, Managing Director, to lead its Service Provider practice, which covers telecommunications carriers, ISPs, and Application Service Providers. A native Bostonian, Peabody returns home from Rapid City, SD, where he was Founding Partner and Director of Corporate Services Activities that combine or consolidate certain enterprise-wide needed support services, provided based on specialized knowledge, best practices, and technology to serve internal (and sometimes external) customers and business partners. of RapidNet, a regional ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. . In addition, having founded and led a LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and business consulting practice for customers in the legal and business markets, Peabody brings a strong systems integration and systems architectural experience to the Service Provider practice. A frequently published writer, Peabody's articles have appeared in Computer Telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration , LAN Times and for seven years in his business and technology column in a regional newspaper. Aberdeen also welcomes Ray Mota, Managing Director, to lead its Enterprise Networking practice. Mota's 14 years of experience in the deployment and integration of networking technologies brings insightful perspective to the practice that focuses on switching and routing technologies, networking hardware Networking hardware typically refers to equipment facilitating the use of a computer network. Typically, this includes routers, switches, access points, network interface cards and other related hardware. , transmission protocols (Ethernet, Fast Ethernet An earlier name for 100Mbps Ethernet. See 100Base-T. (networking) Fast Ethernet - A version of Ethernet developed in the 1990s(?) which can carry 100 Mbps compared with standard Ethernet's 10 Mbps. It requires upgraded network cards and hubs. , Token Ring, FDDI (Fiber Distributed Data Interface) Often pronounced "fiddy," it was a LAN and MAN access method that had its heyday in the mid-1990s. FDDI was an ANSI standard token passing network that transmitted 100 Mbps over optical fiber up to 10 kilometers. and ATM), WAN access technologies (Frame Relay, x.25 and ATM) and network analysis tools. Prior to joining Aberdeen, Mota served as Chief Technology Officer for Micros-to-Mainframes, a major total solutions systems integrator, where he spearheaded the development of a comprehensive service organization to support the Hardware Integration business unit. Mota and Peabody join Aberdeen's Networking and Telecommunications members David Dines, Senior Analyst, Call Center Infrastructure and Multimedia; Bill Hills, Senior Analyst, Telecommunications Software (including Voice over IP and Computer Telephony Integration); and Virginia Brooks, Group Vice President, who covers remote access, wireless technology, mobile computing and network channels. About Aberdeen Group Founded in 1988, Aberdeen is an information technology research and consulting organization that closely monitors user needs, technological innovation, and market developments. It focuses its research efforts on the business impact of technology changes. Aberdeen Group has offices in Boston, MA, and Palo Alto, CA. For more information about Aberdeen's Networking and Telecommunications Group, please visit: www.aberdeen.com/ab_company/researchareas/nettelco/netwrkng.htm. -0- Networking and Telecommunications Contacts: Enterprise Networking: Ray Mota, (617) 854-5223, mota@aberdeen.com Networked Multimedia: David Dines, (617) 854-5237, dines@aberdeen.com Next-Generation Call Center Infrastructure and Operations: David Dines, (617) 854-5237, dines@aberdeen.com Remote Access and Wireless Technology: Virginia Brooks, (617) 854-5229, brooks@aberdeen.com Service Providers: George Peabody, (617) 854-5251, gpeabody@aberdeen.com Telecom Software: Bill Hills, (617) 854-5232 Telecom Hardware: Virginia Brooks, (617) 854-5229, brooks@aberdeen.com |
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