Aastra launches free hosted call center service for SMBs.Aastra USA Inc., a recognized player in the IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. space, has unveiled a new hosted call center service tailored for small to medium-sized businesses. The Web-based product, CVCC CVCC Compound Vortex Controlled Combustion (engines) CVCC Chattahoochee Valley Community College (Alabama) CVCC Central Virginia Community College (Lynchburg) Express, encompasses key incoming call center features of the company's flagship service, Centergy Virtual Contact Center. These functionalities include automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. call routing, announcements, skills-based routing, real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. reporting and historical performance tracking. Additionally, the service is completely Internet-based, even the training and provisioning, which provides agents the flexibility to work from any place, using just a phone and an Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the connection. The service is totally free, without any upfront cost and monthly service charge. Suited for SMBs and small call centers within larger organizations, the service has the potential to support innumerable agents and supervisors. In addition, being a hosted service, CVCC Express eliminates the need for buying hardware and software. "Excellent customer service should not be something only large companies can afford," said Dana Call, Executive Vice President and General Manager of Aastra USA Inc. "Our rich history of delivering contact center solutions to major enterprises has provided us with a distinct insight into the most critical needs of call center managers. Using Web-based technology we are now able to provide cost-effective solutions for companies of all sizes." www.aastraondemand.com By Divya Narain, TMCnet Contributing Editor A contributing editor is a magazine job title that varies in responsibilities. Most often, a contributing editor is a freelancer who has proven ability and readership draw. |
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