Aastra OnDemand(TM) Launches CC:LifeLine(TM).New Service Provides Disaster Protection for Contact Centers DALLAS -- Aastra introduces CC:LifeLine[TM], a business continuity and disaster planning disaster planning - disaster recovery solution for contact centers of all sizes. CC:LifeLine is a hosted call center service providing a cost-effective customer service solution to ensure call center agents are available even if the physical customer call center location is not. CC:LifeLine clients continue to use their existing call center systems for day-to-day operations while implementing a business continuity plan should those systems ever become unavailable or unreachable. CC:LifeLine is instantly available to respond to business disruptions from a few minutes to many months. "Over the last few years companies have become more cognizant of the need for better disaster preparedness," said Dana Call, Executive Vice President and General Manager of Aastra USA, Inc. "We are seeing a shift from disaster recovery to business continuity planning Business Continuity Planning (BCP) is an interdisciplinary peer mentoring methodology used to create and validate a practiced logistical plan for how an organization will recover and restore partially or completely interrupted critical function(s) within a predetermined , and CC:LifeLine provides that protection for call centers." This solution is especially critical for companies whose business viability is intrinsically linked to their inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound call centers, whether an inbound order desk, customer service call center, or technology help desk. Companies of all sizes can implement the solution in mere hours, and be ready to take calls just minutes after their existing contact center experiences an outage out·age n. 1. A quantity or portion of something lacking after delivery or storage. 2. A temporary suspension of operation, especially of electric power. . The service is offered on a subscription basis, with a low sustaining investment and no capital expenditure. For more information on CC:LifeLine visit www.aastraondemand.com/LifeLine. About Aastra OnDemand[TM] Aastra OnDemand[TM] is the new hosted service of Aastra USA, Inc., a leader in IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. products including IP-PBX systems, standards-based telephones, unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and contact center systems to some of the largest and most demanding companies in the world, Aastra OnDemand is now bringing that expertise to companies of all sizes. For more information visit http://www.aastraondemand.com. |
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