Aastra OnDemand(TM) Introduces FREE Hosted Service for SMB Call Centers.CVCC CVCC Compound Vortex Controlled Combustion (engines) CVCC Chattahoochee Valley Community College (Alabama) CVCC Central Virginia Community College (Lynchburg) Express[TM] Delivers Call Center Solutions for Small and Medium Businesses DALLAS -- Aastra announces a new hosted call center service offering designed for small to medium businesses. CVCC Express[TM] includes the most important incoming call center features of our flagship service, Centergy[R] Virtual Contact Center, including automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. call routing, announcements, skills-based routing, real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. reporting and historical performance tracking. The product is entirely web-based, including training and provisioning, allowing agents to work from anywhere with only a phone and Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the connection. CVCC Express[TM] is available with no upfront cost and no monthly service charge. "Excellent customer service should not be something only large companies can afford," said Dana Call, Executive Vice President and General Manager of Aastra USA Inc. "Our rich history of delivering contact center solutions to major enterprises has provided us with a distinct insight into the most critical needs of call center managers. Using web-based technology we are now able to provide cost-effective solutions for companies of all sizes." Our FREE Hosted Service offering is ideal for small to medium businesses and for small call centers within larger organizations that prefer not to invest their resources in a premises-based call center. This solution will support an unlimited number of agents and supervisors and, because the service is hosted, there is no hardware, software or infrastructure to purchase. For more information on CVCC Express visit www.aastraondemand.com/Express. About Aastra OnDemand[TM] Aastra OnDemand[TM] is the new hosted service of Aastra USA Inc., a leader in IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. products including IP-PBX systems, standards-based telephones, unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and contact center systems to some of the largest and most demanding companies in the world, Aastra OnDemand is now bringing that expertise to companies of all sizes. For more information visit http://www.aastraondemand.com. |
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