AVST Launches Second-Generation Enterprise Communications Application.Business Editors/High-Tech Writers FOOTHILL RANCH, Calif.--(BUSINESS WIRE)--April 5, 2004 CallXpress 7.0 Addresses Growing Requirement for Anytime-Anywhere Access to Corporate Voice and Data Infrastructure Applied Voice & Speech Technologies Inc. (AVST AVST Applied Voice & Speech Technologies, Inc. AVST Applied Voice and Speech Technology AVST Automated Visual Sensitivity Tester AVST Advanced Vehicle Simulation Technique ), a leading provider of enterprise communications applications (ECAs) for converged voice and data environments, today introduced CallXpress(R) 7.0, the latest version of its flagship unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. solution. Through advanced voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. , unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , speech-enabled auto attendant The part of an interactive voice response (IVR) system that replaces the human operator and directs callers to the appropriate extensions or voice mailboxes. See IVR. and personal assistant capabilities, CallXpress 7.0 is specifically designed to address the evolving communications requirements of today's workforce. The new platform offers improved mobility, productivity and customer service. As workforce dynamics continue to change and workers require real-time access to the corporate voice and data infrastructure, the need to mobilize and unify the message inbox is growing rapidly. "Anytime-anywhere communications for the workforce and 24/7 access to the entire enterprise communications infrastructure are driving forces behind AVST's second-generation communications applications," said Hardy Myers Hardy Myers (born October 25 1939 in Electric Mills, Mississippi) is a lawyer and Democratic politician currently serving his third term as attorney general of the state of Oregon, United States. , president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We believe that as voice and data converge, a new suite of applications will replace legacy voice messaging and touch tone auto attendant solutions." Designed for seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with virtually any switch (PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). ) on the market, CallXpress is the only switch-independent ECA ECA See: Export Credit Agency solution in the industry that scales to meet the requirements of medium and large enterprises. Using the CallXpress ECA solution, medium to large enterprises can upgrade their communications applications with the latest unified messaging and speech-enabled capabilities without the financial burden of replacing their existing infrastructure. "With CallXpress 7.0, AVST is responding to the demand for businesses to employ fast, dependable and cutting-edge unified communications tools; and additionally, by supporting both circuit-switched and IP-based PBXs, CallXpress eases an enterprise's transition from legacy-based switching equipment to next generation IP-based solutions," added Myers. Adding improved flexibility, usability and scalability, CallXpress 7.0 includes the following key feature sets: -- Speech Recognition -- CallXpress 7.0 offers a powerful speech-enabled call management and personal assistant module which provides next generation auto attendant and call completion capabilities and a "hands free" speech interface for the mobile workforce. -- IMAP IMAP - Internet Message Access Protocol Support -- With Version 7.0, in addition to integrating with Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. and Lotus Notes, CallXpress now supports Internet Message Access Protocol (protocol, messaging) Internet Message Access Protocol - (IMAP) A protocol allowing a client to access and manipulate electronic mail messages on a server. It permits manipulation of remote message folders (mailboxes), in a way that is functionally equivalent to local mailboxes. (IMAP) RFC (Request For Comments) A document that describes the specifications for a recommended technology. Although the word "request" is in the title, if the specification is ratified, it becomes a standards document. Standard 2060 to provide unified messaging to customers that use IMAP compatible e-mail servers, like GroupWise 6.5. This allows a new segment of enterprise users to access and manage all voice, fax and e-mail messages in one central location using their e-mail inbox client or the CallXpress telephone interface. -- Mixed Environment Capabilities -- CallXpress 7.0 is uniquely designed to perform well in a mixed environment. In addition to enabling users to access the enterprise communications infrastructure via telephone, computer or speech interface, an enterprise can configure CallXpress to deliver specific features on a user by user basis, thereby allowing individuals on the same phone system to receive the optimal feature set for their work environment. Users also have the option to personalize the degree of unified messaging capabilities provided to them via each interface. -- Notification -- Addressing the growing demand for increased accessibility and faster response time through mobile communications, AVST's CallXpress 7.0 gives businesses a competitive edge by enabling mobile workers to receive notification of voice, fax and e-mail messages at up to nine phone numbers including pagers, mobile phones and SMS-enabled devices. "In order to provide quality service and maintain a competitive advantage, enterprise decision-makers must keep an eye toward new technology that will advance their corporate communications platform," said Elka Popova, Frost and Sullivan industry analyst. "AVST's CallXpress offers the latest in technology advancements but also the ability to extend existing infrastructure. They are addressing a pain point that many executives face when making the decision to upgrade or maintain current systems." Additional features of CallXpress 7.0 include an upgraded telephone user interface that presents messages in three queues -- new (unread), old (read) and saved; a choice to listen to messages in "brief" or "extended" format; the ability to set a limit to the number of e-mail messages returned over the telephone user interface by date of receipt or number of messages; SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. service over GSM-compliant wireless networks; and the option to personalize each individual mailbox by activating or deactivating Immediate Message Notification, Automatic Message Forwarding and Voice Intercept Messaging. Along with CallXpress 7.0, AVST now offers through its resellers, the XpressCare(TM) Software Support Plan, which ensures that CallXpress customers are always equipped with the latest cutting-edge advancements in unified communications technology via the software upgrades included as part of the XpressCare package. CallXpress 7.0 is available through AVST's established reseller channels on April 15, 2004. About AVST Applied Voice & Speech Technologies Inc. (AVST) is a leading developer of enterprise communications applications for businesses of all sizes. Through its world-class unified communications platform, CallXpress(R), and its innovative speech applications module, Seneca(TM), AVST offers the industry's most powerful suite of enterprise communications applications. AVST's solutions enable direct access to an enterprise's communications infrastructure including voicemail, e-mail and fax messaging from any voice or data device via a touch-tone, GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. or speech interface. Established in September 2003, AVST was formed from the combined businesses of Sound Advantage (established in 1997) and the CallXpress division (established in 1982) of Captaris Inc. AVST, with headquarters in Foothill Ranch, maintains facilities in Bellevue, Wash. and the United Kingdom and has remote sales offices across the United States. With over 30,000 systems installed worldwide, AVST's communications solutions are sold and supported internationally by an extensive network of resellers and OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and partners. For more information call Denny Michael, VP of marketing at 949-699-2300 or access the company's Web site at www.avstgroup.com. |
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