ATIO Corp. Integrates Its CyberCall With IBM Net.Commerce.LOS ANGELES--(BUSINESS WIRE)--March 2, 1999--ATIO Corporation, a global leader in All-media customer interaction solutions, today at CT Expo announced an initiative with IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (NYSE NYSE See: New York Stock Exchange : IBM) which will result in the integration of ATIO's CyberCall(a) IBM Net.Commerce(b) merchant server software under the name CyberCall for Net.Commerce. CyberCall for Net.Commerce addresses a strong demand for humanizing(TM) e-commerce via a close tie-in to a company's traditional customer service center. The demand for this connection is based on the conundrum conundrum A problem with no satisfactory solution; a dilemma that although most people are compelled to buy via the web, a recent survey by Harvard Business Review Harvard Business Review is a general management magazine published since 1922 by Harvard Business School Publishing, owned by the Harvard Business School. A monthly research-based magazine written for business practitioners, it claims a high ranking business readership and shows that 63 percent of the people surveyed will not place the actual order on the Web until more human interaction is available. CyberCall for Net.Commerce is addressing just that. Now businesses have a way to make their e-commerce initiatives more successful. CyberCall for Net.Commerce is a complete e-commerce and All- media call center solution with everything a company needs, except a telephone switch and Customer Service Representatives. "Through this initiative, companies now have a solution that addresses both e-commerce and customer interaction needs in a packaged format enabling rapid implementations of a fully functional e-commerce site closely tied into the call center," Scott Armour, director, Worldwide ISV (Independent Software Vendor) A person or company that develops software. It implies an organization that specializes in software only and is not part of a computer systems or hardware manufacturer. Software Sales and Marketing for IBM. "The integration of CyberCall and Net.Commerce brings a new dimension to e-business." While browsing an e-commerce site, a customer can at any time click on a button to get in contact with a qualified Customer Service Representative (CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. ). The customer will even get the choice between being called back on the telephone, a web-chat session, a live voice connection over the web, sending an email or engage in a web-collaboration session. At the same time CyberCall for Net.Commerce also addresses traditional telephone access into the call center and automated transactions via IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. or email. "Net.Commerce and CyberCall are both packaged in a way that allows rapid deployment and a quick integration into business systems. This solution will follow the same tack." Said John Webb John Webb may refer to:
CyberCall's true All-media ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. (Automatic Call Distributor) capabilities allow enterprises to provide outstanding customer service and support through any media channel. Be it a telephone call, a fax, a web interaction request or e- mail, CyberCall facilitates equally responsive service based on the company's business rules. The result is efficient and personalized customer service across all media streams including self-service options like Interactive Voice Response (IVR) and fax-on-demand. About IBM Net.Commerce Powered by DB2(b) Universal Database, IBM Net.Commerce is part of the WebSphere(b) family, a commerce server product that breaks new ground by making it easier for merchants to establish online storefronts with industry-leading security, intelligent catalog tools and the most extensive database access in the industry. About ATIO ATIO Corporation, headquartered in Minneapolis, MN, is a global leader in All-media customer interaction solutions designed to improve business responsiveness for customer driven enterprises. ATIO has a strong global presence with 360 employees and offices in the US, Europe, Asia Pacific and Africa focusing on the Customer Contact Zone, the place where people and technology come together to handle every customer interaction independent of the chosen medium. More information about ATIO and CyberCall can be found at www.atio.com (a) Indicates trademark or registered trademark of ATIO Corporation. (b) Indicates trademark or registered trademark of International Business Machines Corporation. |
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