ATG Webcast to Tackle Best Practices in Web Customer Service; Leading Industry Analyst and Hospitality Industry Executive to Join Discussion of Online Service Issues.Business Editors/High-Tech Writers CAMBRIDGE, Mass.--(BUSINESS WIRE)--June 9, 2004 ATG ATG antithymocyte globulin. lymphocyte immune globulin (antithymocyte globulin equine, ATG, ATG equine, LIG) Atgam Pharmacologic class: Immunoglobulin Therapeutic class: Immunosuppressant (Art Technology Group, Inc., NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ARTG ARTG Australian Register of Therapeutic Goods ), the software provider behind the Web's richest customer experiences, today announced it will be hosting a live Webcast entitled "Give Your Customers the Power to Love You: Best Practices in Web Customer Service," on Thursday, June 10 at 11:30 a.m. EDT EDT abbr. Eastern Daylight Time EDT Eastern Daylight Time EDT n abbr (US) (= Eastern Daylight Time) → hora de verano de Nueva York EDT . ATG will be joined in the discussion by featured analyst Esteban Kolsky, research director for Gartner Research, and Del Ross, director of global eCommerce services for InterContinental Hotels Group InterContinental Hotels Group (IHG) (LSE: IHG NYSE: IHG) is a multinational company which operates several hotel brands. The largest hotel company by number of rooms (556,000 as of March 2007 [1]), its headquarters are in Windsor just outside Greater London and . Acknowledging many of the challenges that face the customer service industry both online and offline, the Webcast will address issues such as: -- Determining what content to post online versus what inquiries are sent to a call center -- How to measure effectiveness of online service answers -- How to deliver a truly personalized service experience To register for this Webcast, please visit: http://atg.com/en/member/eventLogin.jhtml
What: Give Your Customers the Power to Love You: Best Practices in
Web Customer Service
When: Thursday, June 10 at 11:30 a.m. EDT
Where: Webcast at www.atg.com.
About ATG ATG (Art Technology Group, Inc., NASDAQ: ARTG) delivers innovative software to help high-end consumer-facing companies create a richer, more adaptive interactive experience for their customers and partners online and via other channels. ATG has delivered category-leading e-business solutions to many of the world's best-known brands including A&E Television, Aetna Services, Inc., Alcatel, American Airlines, Barclays Global Investors Barclays Global Investors is a subsidiary of British-based Barclays Bank which is in the investment management industry. It is the largest corporate money manager in the world, with over £936 billion (US$1.77 trillion) under management as of March 2006[1]. , Best Buy, BMG Direct, Eastman Kodak, Ford Motor Credit, HSBC HSBC Hongkong and Shanghai Banking Corporation HSBC Humane Society of Broward County (Florida) HSBC Humane Society of Bay County (Bay County, Michigan) , Hyatt, J.Crew, Merrill Lynch, Newell Rubbermaid, Target, U.S. Army, and Walgreen Company. The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America, Europe, and Asia. For more information about ATG, please visit www.atg.com. |
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