AT&T-Unisource Adopts GeoTel Network Intelligent CallRouter.LOWELL, Mass.--(BUSINESS WIRE)--July 10, 1998--GeoTel Communications Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :GEOC GEOC Government Emergency Operations Centre GEOC Graduate Employee Organizing Committee ), a leading provider of customer-interaction software solutions for mission-critical call center applications, today announced that it has signed an agreement with the pan-European telecommunications company See telecom company. AT&T-Unisource Communications Services to deploy GeoTel's Network Intelligent CallRouter(TM) (Network ICR (Intelligent Character Recognition or Image Character Recognition) The machine recognition of hand-printed characters as well as machine printing that is difficult to recognize. ) functionality. Under the terms of the agreement, GeoTel and AT&T-Unisource are implementing an Intelligent Network Gateway for the AT&T-Unisource network, providing open access to this major pan-European network and enabling customers to control call processing In telecommunication, the term call processing has the following meanings:
Among other benefits, deployment of the Network ICR in the AT&T-Unisource network enables the company to offer its call center customers: -0-
-- Access to the full range of GeoTel applications including
Pre-Routing(tm), Post-Routing(tm), enterprise-wide Computer
Telephony Integration (CTI), full Interactive Voice Response
(IVR) integration, workforce management integration, access to
external databases and applications, consolidated real-time and
historical reporting, and integration of the call center with the
World Wide Web.
-- An extensive continuum of advanced services which includes time
of day, day of week, percent allocation, call distribution
algorithms and workforce-based call distribution; database-lookup
routing; Network CTI; Basic/direct translations; interactive
control over Network IVRs; non-ACD agent group routing; and
divert on busy/ring tone no response.
-- Support for pan-European and global call center operations and
customer transactions.
-0- "For call center operators throughout Europe, AT&T-Unisource's deployment of the Network ICR combines the advantages of two powerful technologies, enhancing the network's impressive range of existing capabilities," noted Pat Kelly, vice president of carrier and international sales, GeoTel. "At the same time, hosting customers' most intelligent, mission-critical call center functions benefits AT&T-Unisource by effectively differentiating the company in an increasingly competitive global telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. market. For GeoTel, this alliance underscores our position as a proven supplier to the world community of network service providers and positions us as a truly international supplier of enterprise CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. solutions." "Multinational customers expect us to deliver a customized portfolio of services with the simplicity of a single point of contact," explained Willem Evert e·vert v. To turn inside out or outward. evert to turn inside out; to turn outward. Nijenhuis, Director of International Call Centre Service at AT&T-Unisource. "As a highly flexible, scalable solution, GeoTel's Network ICR enables us to meet the needs of virtually every call center customer, from single-site installations to sophisticated, multi-site environments. After a thorough evaluation of alternate platforms, we selected GeoTel's world-class technology for its ability to support AT&T-Unisource as the most responsive partner for business customers requiring seamless, integrated pan-European and global communications services." About GeoTel Communications GeoTel Communications Corporation (NASDAQ:GEOC), with headquarters in Lowell, Mass., is a leading global provider of customer-interaction software solutions for mission-critical call center applications. The Company's full-featured Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI) products create an enterprise-wide customer-interaction platform by integrating multi-vendor networks, automatic call distributors, voice response systems, databases, desktop applications and other resources. Solutions are provided for single-site, multi-site and network service provider deployments. GeoTel customers include some of the world's largest users of telecommunications and technology services. The Company's software is distributed via a direct sales organization with offices throughout the U.S., Europe and the Pacific Rim Pacific Rim, term used to describe the nations bordering the Pacific Ocean and the island countries situated in it. In the post–World War II era, the Pacific Rim has become an increasingly important and interconnected economic region. , and through selected business partners. GeoTel product and Company information is located on the World Wide Web at www.geotel.com. About AT&T-Unisource AT&T-Unisource Communications Services is the joint venture company of AT&T and Unisource which provides a portfolio of seamless, value-added international voice, data and messaging services for companies operating in Europe. Based in Hoofddorp, the Netherlands, the Netherlands, The officially Kingdom of The Netherlands byname Holland Country, northwestern Europe. Area: 16,034 sq mi (41,528 sq km). Population (2005 est.): 16,300,000. Capital: Amsterdam. Seat of government: The Hague. Most of the people are Dutch. company provides full access and service capabilities across Europe and around the world. AT&T-Unisource International Call Centre Service is Europe's market-leading intelligent network-based inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound voice service providing access from over 30 countries around the world. Calls can be routed among multiple call center locations in Europe. Advanced routing capabilities offer maximum flexibility, allowing multinational customers to optimize customer service and increase reliability. GeoTel, Pre-Routing and Post-Routing are trademarks of GeoTel Communications Corporation registered in the United States Patent and Trademark Office The United States Patent and Trademark Office (PTO or USPTO) is an agency in the United States Department of Commerce that provides patent protection to inventors and businesses for their inventions, and trademark registration for product and intellectual property and Network Intelligent CallRouter and the GeoTel stylized styl·ize tr.v. styl·ized, styl·iz·ing, styl·iz·es 1. To restrict or make conform to a particular style. 2. To represent conventionally; conventionalize. logos are trademarks of GeoTel Communications Corporation. All other company and product names are trademarks or registered trademarks of their respective holders. Statements in this press release that are not based on historical information may be considered forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties. The Company's actual results may differ materially from the results discussed in these forward-looking statements. Factors that could cause or contribute to such differences include, without limitation, changes in the market, new products and announcements from other companies, changes in technology, and the impact of competitive products and pricing. Additional information on the factors that could affect the Company's financial results is included in the Company's 1997 Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. which is filed with the Securities and Exchange Commission.
CONTACT: GeoTel Communications Corp.
Nancy Herzog, 978/275-5115
nancyh@geotel.com
OR
AT&T-Unisource
Agnita Bok, +31-23-569-7901
agnita.bok@att-unisource.com
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