AT&T and Quintus to Deliver Suite of E-Services to Call Centers.Business Editors/High-Tech Writers BASKING RIDGE, N.J. and FREMONT, Calif.--(BUSINESS WIRE)--June 7, 2000 AT&T (NYSE NYSE See: New York Stock Exchange :T) and Quintus Corporation (Nasdaq:QNTS) today announced that the two companies have formed an alliance to provide e-customer relationship management (eCRM) services to call centers worldwide. Under the agreement, AT&T will team with Quintus, an eCRM software developer, to offer the Quintus eContact(TM) Suite of software to its customers. Additionally, Quintus will be able to market the existing portfolio of AT&T call center products and services to complement its comprehensive eCRM communications solutions. AT&T provides interactive networking applications, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and products that help companies transform their call centers into integrated e-enabled customer service centers. Through its own resources and partnerships with best-in-class industry players such as Quintus, AT&T has the scale and experience to deliver end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. support across the full life cycle of business transformation. The Quintus eContact Suite further enhances the AT&T product line by personalizing, routing, managing and reporting on customer interactions across multiple communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies . The combined offering will enable companies to first route customer inquiries to a particular contact center based on agent availability, and then automatically route calls within the contact center based on customer data, needs and history. "Call centers of all types and size are facing the challenge of integrating Web-based communications with their legacy systems and traditional call center operations," said Randy Johnston, Managing Partner, AT&T Solutions. "AT&T's leading advanced routing capabilities and self-fulfillment offers combined with Quintus' eCRM software is the perfect solution for any call center looking to e-enable their business." "Working together, Quintus and AT&T can design and deploy integrated solutions that ensure high-quality, reliable customer service on demand," noted Alan Anderson Alan Jeffery Anderson (born on October 16 1982, in Minneapolis, Minnesota) is an American professional basketball player. Anderson re-signed with the Bobcats[1] for whom he played during the previous season. He was waived by the team in November 2006. , chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Quintus. "Our combined offering provides the framework companies need to gain and maintain customer loyalty in a highly competitive e-business market." About AT&T AT&T Corp (www.att.com) is among the world's premier voice, video and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. companies, serving more than 80 million customers, including consumers, businesses and government. With annual revenues of more than $62 billion and 148,000 employees, AT&T provides services to customers worldwide. Backed by the research and development capabilities of AT&T Labs the company runs the world's largest, most sophisticated communications network The transmission channels interconnecting all client and server stations as well as all supporting hardware and software. and has one of the largest digital wireless networks in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . About Quintus Quintus Corporation (Nasdaq:QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution to manage customer interactions, such as customer orders, inquiries and service requests, and deliver consistent customer service across multiple communication channels, including the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the , email and the telephone. The Quintus eContact software suite includes applications that address the needs of customer service representatives and agents in sales and service, consumer relations, technical support, and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. centers and a routing engine to manage customer interactions. Quintus eContact enables companies to handle high volumes of customer interactions and leverage opportunities to sell additional products and services to their customers. Quintus is based in Fremont, Calif. For more information about Quintus, call 800/337-8941, email sales@quintus.com or access the World Wide Web at www.quintus.com. The statements contained in this press release that are not purely historical are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements. Note to Editors: eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. All other product and company names mentioned are the property of their respective owners. |
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