AT&T Wireless selects ONYX for strategic customer management installation.

BELLEVUE, Wash.--(BUSINESS WIRE)--Dec. 5, 1996--

Wireless Data Division to use ONYX Customer Center to integrate

marketing and sales of CDPD cellular products. First Windows NT 

installation within the company.

ONYX Software Corp., innovator and market leader of client/server software for Total Customer Management, today announced that the Wireless Data Division of AT&T Wireless Services has selected ONYX Customer Center as their customer management solution for their marketing and sales departments.

"We are delighted that AT&T selected ONYX as the solution for their marketing, telesales, and direct sales customer communications," said Brent Frei, ONYX president. "AT&T had the choice of any application on the market and their decision to select Customer Center is a great testament to the scalability, functionality, and flexibility provided by our product."

Designed for world-class, customer-focused companies, Customer Center is the leading customer management solution for Microsoft BackOffice. Customer Center encompasses best of breed functions for sales, marketing, customer service, technical support and quality assurance. It is the only solution available that is designed around a company's customers. A single interface provides every employee with instant access to all enterprise-wide customer information. With total customer information at their fingertips, employees maximize sales effectiveness and service responsiveness. By using Customer Center, a company is better able to acquire, retain, and leverage customer relationships.

"Customer Center was the easiest product on the market to use," said Anne Gordon, vice president of marketing and sales for the Wireless Data Division of AT&T Wireless Services. "Other systems we looked at took longer to customize for our unique business needs. With Customer Center, we can easily and quickly create custom business rules for any customer interaction."

Using Customer Center, AT&T sales representatives will be able to track the life of a lead, from marketing through the sales process. With prior customer management systems, the effectiveness of marketing efforts could not be measured and the outcome of leads passed from inside sales to the field were often lost. For the first time both the marketing group and the sales team will now be able to see the entire life cycle of their customers.

With the commercial availability of AT&T's PocketNet Phone, an integrated cellular phone and wireless Internet appliance that provides people on the go with fast and convenient access to Internet information and two-way messaging services, ONYX comes onto the scene in a time of fast-growing customer needs. The PocketNet phone transmits information via AT&T's wireless IP network, also known as Cellular Digital Packet Data (CDPD), which is available in more than 70 markets nationwide.

"ONYX Software and AT&T Wireless Services are greatly enhancing communications between the corporate and mobile offices," said Mark Upson, western region sales manager at ONYX. "Out of the box, users of Customer Center can dispatch detailed sales leads and service calls to AT&T PocketNet phone users."

AT&T Wireless Data is a division of AT&T Wireless Services, formerly McCaw Cellular Communications, and is a wholly owned subsidiary of AT&T. AT&T Wireless Services currently consists of four business groups which include wireless data, cellular, messaging (paging), and aviation communications. The Wireless Data Division of AT&T Wireless Services is the leading provider of wireless communications services in the United States, serving more than 6 million cellular and 980,000 messaging customers, and is a world leader in air-to-ground communication services. The Wireless Data Division of AT&T Wireless services is a recognized leader in the development of wireless data communications, offering solutions designed to meet the entire spectrum of business data communications requirements, from short transactions, such as messaging, data entry, and dispatch, to longer sessions typical of file transfers and interactive computing.

About ONYX Software

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ONYX Software Corp. is the leading provider of customer management software for Microsoft BackOffice(TM) and the pioneer of the Total Customer Management business strategy. ONYX is a rapidly growing company headquartered in Bellevue, Washington, with offices across the United States and in Canada, Australia, New Zealand and Europe. To learn more about ONYX Software and Total Customer Management, please call 206/451-8060, email [e-mail] or visit our web site at http://www.onyxcorp.com

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ONYX is a registered trademark. ONYX Software, ONYX Customer Center, ONYX Customer Center-Unplugged, ONYX Web Wizards, and Total Customer Management are trademarks of ONYX Software Corporation.

All product and company names should be considered trademarks of their respective companies.

CONTACT: ONYX Software,

Christina Schuetz, 206/451-8060

OR

Kaufer Miller Communications

Mary Starman, 206/450-9965