AT&T Wireless Services Connects With Blue Pumpkin for Primary Call Center Application.

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Aug. 30, 1999--

Implementation of PrimeTime Workforce Management Solution

Results in Increased Productivity and Efficiency

Blue Pumpkin Software announced today that AT&T Wireless Services, a world leader in wireless communications networks, has selected the company's PrimeTime workforce management software for its Aviation Communications Division.

Charged with providing digital air-to-ground telephone equipment and in-flight voice, fax and data service, the Aviation Communications Division has begun implementing Blue Pumpkin's PrimeTime solution at their main call center in Seattle, Washington. "Our division's call center provides customer support to passengers who use our communications services on commercial and private flights. Incorporating PrimeTime into our call center environment has definitely increased efficiency," says System Administrator, Deborah Sleeman.

Affordable PrimeTime Solution Allows for Uncomplicated Yet Flexible Scheduling

Without any scheduling software in place, the call center within the Aviation Communications Division had been relying upon fairly crude methods. "Before PrimeTime, our scheduling procedures revolved around Excel spreadsheets, post-it notes and guesswork," admits Sleeman. "Now that we have PrimeTime software, scheduling is no longer a chore, it's a pleasure." Sleeman marvels at the newfound ease of creating work schedules for her department. Accommodating requests for time off, factoring in employee preferences and preparing for peak hours has never been simpler. And with less time needed for scheduling forecasts, Sleeman can devote more time to helping representatives handle increased call volumes and therefore, take care of more customers. Indeed, the budget-minded decision to use PrimeTime has proven to be an affordable, effective addition to AT&T Wireless Services' call center environment.

About AT&T Corporation

AT&T Corp. is the world's premier voice and data communications company, serving more than 80 million customers, including consumers, businesses and government. With annual revenues of more than $53 billion and 109,000 employees, AT&T provides services to virtually every country and territory around the world. For more information, visit their Web site at http://www.att.com.

Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime has been awarded Product of the Year from Call Center Magazine and Editor's Choice awards from Call Center Magazine and CTI Magazine while the company's Enterprise product was recently awarded an Editor's Choice award from Call Center Solutions. PrimeTime is a robust workforce management software package designed to optimize the forecasting and scheduling of agents in customer contact centers by ensuring the right agents with the right skills are in the right place at the right time. PrimeTime provides powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. Blue Pumpkin PrimeTime is network-enabled, and users are able to designate any Windows 95 or NT PC as a server. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.

About Blue Pumpkin

Blue Pumpkin Software is a privately held company founded in 1996 and is the only workforce management company named to Upside Magazine's Hot 100 Private Companies, an elite list of rapidly growing high-technology firms. Blue Pumpkin developed the PrimeTime product line to allow customer contact center professionals to optimize service and increase customer contact center efficiency. Current customers include ADP, eToys, Airborne Express, Apple Computer, AT&T, KitchenAid, Carlson Wagonlit Travel and PeopleSoft. Blue Pumpkin has tested and confirmed that the PrimeTime suite of products is Year 2000 compliant. Contact centers in need of computer-aided forecasting and scheduling include those providing technical support, customer service, travel reservations, financial services and telemarketing. For more information, visit the Blue Pumpkin web site at www.blue-pumpkin.com or call 877-257-6756.