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AT&T Wireless Services Aviation Communications Division Completes American Airlines Installation in Record Time; Digital Phone System Now Available Across All 260 MD80 Series Aircraft.


SEATTLE--(BUSINESS WIRE)--May 6, 1996--The Aviation Communications Division (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) of AT&T Wireless Services today announced that installation of digital passenger telephone systems on 260 American Airlines American Airlines

Major U.S. airline. American was created through a merger of several smaller U.S. airlines and incorporated in 1934. It continued to buy the routes of other airlines, becoming an international carrier in the 1970s; its routes include South America, the
 MD80 series aircraft has been completed.

The American Airlines MD80 fleet is the largest fleet of a single aircraft type in the world. AT&T ACD began installation on Sept. 21, 1995, and completed the 260th MD80 (Tall Number N218AA) 23 weeks later, on March 2, 1996.

"The American MD80 installation program was a rigorous test of logistics and technical coordination," said Bob Johnson Bob Johnson may refer to:
  • Bob Johnson (MLB outfielder) [Indian Bob Johnson] (1905–1982)
  • Bob Johnson (football), former American pro football center
  • Bob Johnson (ice hockey) ("Badger Bob" Johnson) (1931–1991), coach
, president of the Aviation Communications Division. "It is the best example I can point to in commercial aviation of airline-supplier teamwork by a group of highly motivated professionals from American and AT&T."

AT&T Wireless Services and American Airlines personnel worked closely in a complex coordination activity involving aircraft scheduling, maintenance planning and installation engineering. For a 10-week period, ACD installed digital telephones on three aircraft per night during aircraft layovers to achieve this record. "A single installation is very complicated," explained Bruce Wright, director of product services with the Aviation Communications Division.

"Seats are taken off the plane, modified, and installed with handsets. Distribution cabling must be run throughout the aircraft, and radio and telephony electronics are installed in the belly. Antennae are affixed af·fix  
tr.v. af·fixed, af·fix·ing, af·fix·es
1. To secure to something; attach: affix a label to a package.

2.
 to the undersides of the aircraft for communication with ground stations below, and electrical breakers and circuits must be added to the cockpit to support the system. These and myriad other activities are all accomplished in less than eight hours -- a standard aircraft layover lay·o·ver  
n.
A short stop or break in a journey, usually imposed by scheduling requirements.

Noun 1. layover - a brief stay in the course of a journey; "they made a stopover to visit their friends"
stopover, stop
. The number of installations completed in this time frame is really quite phenomenal."

"American Airlines has always been a leader in passenger services and, with this MD80 milestone, American now offers its passengers the most sophisticated communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems
engineering, technology - the practical application of science to commerce or industry
 in the industry," said Michael Gunn, senior vice president of marketing with American Airlines.

In addition to the MD80 fleet, American Airlines now has the AT&T digital telephone system installed on its F100, DC10, B757, B727 and B767 aircraft, with additional installations planned for 1996, totaling more than 600 aircraft. The AT&T ACD system will afford American Airlines passengers full-digital air-to-ground and ground-to-air voice and data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. , including fax/data capability on all American Airlines aircraft.

The Aviation Communications Division of AT&T Wireless Services owns and operates the largest digital air-to-ground telephone network in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere.  with more than 140 ground stations and has commercial contacts with every aviation satellite service supplier in the world.

Including American Airlines, AT&T Wireless Services has five domestic and eight international customers. Domestic carriers are Alaska Airlines Alaska Airlines, (NYSE: ALK) is an airline based in Seattle, Washington, United States. It operates hubs at Seattle-Tacoma International Airport, Ted Stevens Anchorage International Airport, Los Angeles International Airport, and Portland International Airport.  Inc., American Airlines Inc., Delta Air Lines (international fleet), Northwest Airlines and Southwest Airlines Co. International customers are Air France, Austrian Airlines, KLM KLM Kaiserliche Marine (Enigma: Rising Tide game)
KLM Koninklijke Luchtvaart Maatschappij (Royal Dutch Airlines)
KLM Klub Langer Menschen (German: Tall Person Club) 
, Kuwait Airways, Lauda Air, Lufthansa, SAS (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System.  and SwissAir -- together, eight of the leading airlines in Europe and the Middle East. AT&T ACD currently has more than 1,400 aircraft and more than 2,100 aircraft under contract.

The Aviation Communications Division is 90 percent owned by AT&T Wireless Services and 10 percent owned by Cantel. The division is the world leader in air-to-ground and ground-to-air communications. The parent company, AT&T Wireless Services, is also the nation's largest provider of cellular service, offering wireless voice and data calling, and is the nation's fifth-largest provider of messaging services.

CONTACT: AT&T Wireless Services

Todd Wolfenbarger, 206/828-1851

or

Waggener Edstrom

Teresa Fausti-Flora or Jennifer Gehrt, 503/245-0905

teresaff@wagged.com or jgehrt@wagged.com

NOTE TO EDITORS: In the Internet/email addresses noted in this news release, there is an "at" symbol between teresaff and wagged.com and between jgehrt and wagged.com. This symbol may not appear properly in some systems.
COPYRIGHT 1996 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1996, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:May 6, 1996
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