AT&T Wireless Launches edocs Online Account Management Solution.

Business/Technology Editors

NATICK, Mass.--(BUSINESS WIRE)--May 6, 2002

edocs, Inc., the leading provider of online account management and e-billing solutions, today announced that AT&T Wireless (NYSE: AWE) is using its new account management solution to help millions of the carrier's customers easily manage and personalize their accounts.

AT&T Wireless is using edocs eaDirect and eaPay to offer customers the opportunity to personally and securely manage their online account information such as bills, statements, invoices, and other customer data including service features, phone equipment and account profiles. The company also purchased eaPost, edocs' distribution application for publishing online account information to subscriber portals and account aggregators.

When customers logon to the AT&T Wireless site, they now have immediate access to six months of account history once they enroll, totaling more than four terabytes of data. With nearly three million customers visiting the site, AT&T Wireless' next generation application is one of the world's largest online account management deployments in the telecommunications industry.

"Giving immediate, secure and reliable access to customers' accounts is one way to better serve our customers and our business," said Judy Cavalieri, director for AT&T Wireless E-business. "edocs provides our customers with the tools they need to easily personalize and manage their accounts online. These applications have allowed us to significantly increase the number of customers who prefer doing business with AT&T Wireless online."

Using edocs applications, AT&T Wireless deflects thousands of calls from its call center each month -- a result of customers using Internet self-service options to resolve account-related inquiries. Now, customers can securely access account history, drill into and analyze call detail, perform reverse call look-up, and schedule a variety of payment methods.

"As one of the largest online account management deployments in the world, this application demonstrates the unparalleled performance and scalability of the edocs eaDirect platform," said Jim Moran, EVP and Co-Founder of edocs. "Organizations today recognize the tremendous gains that deploying a sophisticated online account management solution affords for decreasing costs, increasing productivity and improving customer care. Successful organizations are the ones that also recognize the importance of these types of solutions and make investments in proven technology that will minimize their total cost of ownership and maximize their return."

About edocs

edocs, Inc. is the leading provider of online account management and e-billing software to Global 2000 companies. edocs' eaSuite maximizes customer relationships by enabling web-based billing, customer self-service and targeted marketing. edocs' products and services are used by some of the world's largest companies across a variety of industries spanning financial services, energy, healthcare, insurance, retail and telecommunications. Customers include AT&T Wireless, American Express, BC/BS of Minnesota, Edison International, Fannie Mae, FleetBoston Financial, Franklin Templeton, GE Capital, Saks, Sprint, Telstra, and Target. Founded in 1997 and headquartered in Natick, Massachusetts, edocs has offices in Europe and Asia. For more information call [phone] or visit edocs.com.