AT&T WINS BUSINESS IN INDIA WITH $21 MILLION CONTRACT.NEW DELHI--(BUSINESS WIRE)--Feb. 24, 1995--India's Department of Telecommunications awarded AT&T a $21 million contract to supply and install the country's first advanced operator services A variety of telephone services that require human intervention, including person-to-person calls, collect calls, credit card billing and directory and dialing assistance. Such services are performed by LECs, IXCs and alternative operator services (AOS), organizations that are used by system. The systems will help India's telecommunications department offer new services, and help improve operator efficiency and call-completion rates. AT&T Network Systems will install the new systems, called Operator Services Position Systems (known in India as Computerized Digital Trunk Manual Exchanges) in 14 cities: Ahmedabad, Bangladore, Bombay, Calcutta, Chandigarh, Ernakulam, Hyderabad, Indore, Jaipur, Kanpur, Madras, New Delhi New Delhi (dĕl`ē), city (1991 pop. 294,149), capital of India and of Delhi state, N central India, on the right bank of the Yamuna River. , Patna and Pune. Installation will begin in mid-1995, and is expected to be completed by early 1996. "AT&T's operator services systems technology is the most advanced of its kind available, and that helped us win the DOT's order -- our largest contract in India, outside of switching, and AT&T's first sale of operator services in India ," said Bala T. Kucinad, president, AT&T India. "Our customer found AT&T's system the most compliant technically, as well as competitively priced." " The DOT, by selecting the most sophisticated system available, is positioning itself for providing quality service today, with an eye towards future growth. And we're committed to working with the DOT to help it deliver communications solutions through the latest-generation technologies," Kuchinad said. Operators will use computer workstations to connect and charge a variety of national and international calls; provide on-demand calling services or book calls for later completion; assist in-country calls; provide information on previously booked calls; and give customers suggestions on how best to control calling costs. The DOT will also offer a variety of other services, such as emergency service numbers, telemarketing, or automatic stock quote retrieval, by connecting the operators' workstations with external data bases. AT&T's state-of-the-art 5ESS(R) Switches are the platform for the new systems and provide the advanced capabilities of Integrated Services Digital Network Integrated services digital network (ISDN) A generic term referring to the integration of communications services transported over digital facilities such as wire pairs, coaxial cables, optical fibers, microwave radio, and satellites. (ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. ). The 5ESS Switches give the DOT the flexibility to deploy operator service centers near its exchanges, or up to 1600 kilometers away from the centers. The system makes it possible for operators to handle up to three calls simultaneously, which helps speed call handling. AT&T has supplied extensive operator services systems to Korea, Taiwan, the United Kingdom, Japan and Italy, as well as the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . AT&T Network Systems is a worldwide manufacturer and marketer of network telecommunications products, offering communications service providers A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. such as India's DOT virtually everything they need to build and operate their networks. AT&T has three manufacturing joint ventures in India : AT&T Switching Systems Switching systems (communications) The assemblies of switching and control devices provided so that any station in a communications system may be connected as desired with any other station. (India) Pvt. Ltd., a switching equipment partnership with Tata Industries Ltd.; Trans-India Network Systems (India) Pvt. Ltd., a transmission products joint venture with Tata Telecom Ltd.; and AT&T Finolex Fiber Optic Cables Ltd., a joint venture with Finolex Cables Ltd. AT&T has a marketing alliance with Tata Keltron Ltd. for consumer products and with Tata Telecom Ltd. for voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. systems. AT&T has provided international long-distance services through the Department of Telecommunications and VSNL VSNL Videsh Sanchar Nigam Limited (India) in India for over 25 years. AT&T has signed an MOU (Minutes Of Usage) A metric used to compute billing and/or statistics for telephone calls or other network use. with the Aditya V. Birla Group to jointly evaluate and bid for basic and cellular services in India. AT&T has distribution, sales, research and development, software development and other business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets in India, which are offered through AT&T Multi-Media Products Group and AT&T Global Information Solutions. AT&T, a global communications and computer company, is a three-time winner of the Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson, it was established by the Malcolm Baldrige National Quality in the U.S., and winner of Japan's Deming Prize The Deming prize, established in December 1950 in honor of W. Edwards Deming, was originally designed to reward Japanese companies for major advances in quality improvement. and Taiwan's National Quality Award. AT&T operates the world's biggest and most advanced long distance network, handling 175 million voice, data and video calls every day. The company provides communications services and products, as well as network equipment and computer systems, to businesses, consumers, telecommunications service providers and government agencies worldwide. AT&T Bell Laboratories is the world's foremost research and development institution. With more than $75 billion in revenues worldwide, AT&T has a major presence in the Asia/Pacific region, with more than 16,000 employees located there. CONTACT: AT&T Barbara Burgess -- United States 201-606-2656 (office) 201-267-6588 (home office) 201-606-3306 (facsimile) or Virat Bhatia -- India +91-11-331-0513 (office) +91-11-331-0356/6078 (facsimile) +91-11-462-6032/460-1776 (home) |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion