AT&T Virtual Private Network Services Receive Three Telemark Gold Awards for Customer Satisfaction; Company Ranks ''Best in Class'' in Seven Categories; Awarded More Gold Than Any Other Carrier.BEDMINSTER, N.J. -- AT&T Inc. (NYSE NYSE See: New York Stock Exchange : T) Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. Virtual Private Network (IP VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. ) services "seem to be hitting new heights," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the most recent Telemark Telemark (tĕ`ləmärk), county (1995 pop. 163,143), 5,915 sq mi (15,320 sq km), SE Norway, bordering on the Skagerrak in the east. Skien (the capital), Porsgrunn, Kragerø, and Notodden are the chief towns. Services customer satisfaction survey. AT&T Inc. has received more Telemark Gold Awards than any other global carrier in the most recent global IP customer satisfaction survey results issued by the marketing services firm in December 2005. According to the Telemark survey, AT&T is the operator with the greatest number of "Outstanding" performances in this latest report, winning three in total. "This is a remarkable achievement," the report noted. "With the highest number of 'Outstanding' performances ratings in the Top 10, AT&T shows it is effectively meeting the priority needs of its customers." A Telemark Gold Award is bestowed for satisfaction scores rated at more than 20 percent above the benchmark standard, which represents the attainment of an exceptional level of customer satisfaction. The three Gold Awards AT&T received are for Secure Data Transfer, Installation Not Disrupting and Satisfaction With Prior Pilot Installation. "This vote of confidence from AT&T IP VPN services customers is further proof that our services continue to hold an industry-leading position in the minds of global enterprises," said Michael Antieri, vice president of AT&T Product Management. "We're pleased that customers are recognizing our continued efforts to maintain that level of excellence." AT&T received five "Excellent" ratings for its Network Availability, Operational Guarantees, International Performance, End-to-End Network Management and Bills in Currency of Choice. AT&T also met or exceeded benchmark satisfaction levels for 31 of the 32 attributes measured. AT&T was also ranked "Best in Class" in seven of the report's 32 key categories. They are Secure Data Transfer, Value for Money, Ability to Meet Customers' Requirements, Installation Not Disrupting, Operational Guarantees, Prior Pilot Installation and Bills in Currency of Choice. AT&T outperformed all competitors on Prior Pilot Installation and Operational Guarantees. About Telemark Services Ltd. Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff tariff, tax on imported and, more rarely, exported goods. It is also called a customs duty. Tariffs may be distinguished from other taxes in that their predominant purpose is not financial but economic—not to increase a nation's revenue but to protect domestic analysis, and business strategy, exclusively within the telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com. About the New AT&T AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high-speed DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary Internet, local and long-distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with more than 52 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at www.TheNewATT.com. (C) 2005 SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. Knowledge Ventures, L.P. All rights reserved. |
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