AT&T Long Distance Customers in Twelve States Get the Message: Thanks for Your Loyalty.

Business Editors

DENVER--(BUSINESS WIRE)--Dec. 2, 2002

AT&T said today that it is using an innovative new approach to reward many of its loyal residential customers in Colorado, Idaho, Iowa, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.

During the brief time between their dialing of a long distance call and its connection, AT&T will say "thank you" and inform customers about their automatic award of free minutes of domestic long distance calling.

Beginning next week, selected AT&T residential customers will hear a short message before their call from home is connected: "Thank you for being a loyal AT&T customer. Please enjoy 30 minutes of free domestic long distance calling on us for a month. Look for the free-minute credit on your upcoming bill - and thanks again for using AT&T."

"It's an opportunity for AT&T to say `thank you for your loyalty' to many of our customers in these twelve states," said Lou Delery, vice president of consumer long distance in AT&T Consumer. "We've found that our customers love being surprised in this innovative way with a reward that they can take advantage of so quickly and easily. We hope the free minutes will be particularly welcome at a time of year when many of us make more long distance calls than usual."

The twelve-state promotion is part of AT&T's continuing application of this innovative network-based technology to reward customers. Customers don't have to call or sign up for the promotion. They simply use their free domestic long distance minutes and look for the credit on an upcoming bill. Customers have to use the free minutes before the time expires at the end of a given billing period.

About AT&T

AT&T (www.att.com) is among the premier voice, video and data communications companies in the world, serving businesses, consumers, and government. The company runs the largest, most sophisticated communications network in the U.S., backed by the research and development capabilities of AT&T Labs. A leading supplier of data, Internet and managed services for the public and private sectors, AT&T offers outsourcing and consulting to large businesses and government. The company is a market leader in local, long distance and Internet services, as well as transaction-based services like prepaid cards, collect calling and directory assistance. With approximately $40 billion of revenues, AT&T has relationships with about 50 million consumers and 4 million business customers, who depend on AT&T for high-quality communications. AT&T has garnered several awards for outstanding performance and customer service.

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