AT&T LAUNCHES CD-ROM BILLING FOR 800 SERVICES CUSTOMERS.BASKING RIDGE, N.J.--(BUSINESS WIRE)--Sept. 11, 1995-- AT&T today launched a billing offer for its largest 800 services customers at no extra charge that lets them quickly analyze and use their 800 services billing information to improve business results. The new offer, AT&T Billing Edge (tm) Desktop Analysis Software for 800 Services, gives AT&T 800 services customers their monthly billing information on a CD-ROM CD-ROM: see compact disc. CD-ROM in full compact disc read-only memory Type of computer storage medium that is read optically (e.g., by a laser). that includes Windows-based software and tips from other customers. By analyzing calling patterns and performance, customers can compare the efficiency of their call centers and reduce telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. costs. The popular billing software has been in use by AT&T Software Defined Network customers for over three years. AT&T was the first to introduce a Windows version for billing in 1994. AT&T Billing Edge for OneNet and Virtual Telecommunications Network A telecommunications network is a of telecommunications links and nodes arranged so that messages may be passed from one part of the network to another over multiple links and through various nodes. Services became available earlier this year. Fully LAN-compatible, AT&T Billing Edge also operates in the new Windows 95 environment. "It's more than just a bill," said Sally Muscarella, AT&T marketing vice president. "AT&T Billing Edge is a complete information management tool unmatched in the industry. With the addition of toll- free service, we've significantly expanded the analysis power for our largest customers." AT&T Billing Edge offers more than 160 standard reports, including trending reports that reach back over 13 months. Reports can be turned into colorful bar graphs, pie charts A graphical representation of information in which each unit of data is represented as a pie-shaped piece of a circle. See business graphics. , or even USA and world maps, all with the click of a mouse. A custom report writer lets managers customize existing reports or create new ones from scratch. Customers receive a CD-ROM each month with detailed billing information, current software, on-line help, and useful tips contributed by other customers. Billing information is accessed directly from the CD- ROM, eliminating the need to download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. massive volumes of data to a PC. For added flexibility, telecommunications managers can also export information in a variety of industry standard formats, including database manager and spreadsheet spreadsheet Computer software that allows the user to enter columns and rows of numbers in a ledgerlike format. Any cell of the ledger may contain either data or a formula that describes the value that should be inserted therein based on the values in other cells. programs. By providing exception reports AT&T Billing Edge helps telecommunications managers contain costs. Each month, managers can check on toll-free calls beyond a certain length, or outgoing calls that no one should be making. They can even look at the origin of any incoming calls that were not completed. By analyzing the patterns and volumes for each call center, managers can adjust workload The term workload can refer to a number of different yet related entities. An amount of labor While a precise definition of a workload is elusive, a commonly accepted definition is the hypothetical relationship between a group or individual human operator and task demands. and resources for maximum effect. AT&T Billing Edge can be used by itself, or as an element called Analyze It! in AT&T's Windows-based Customer Direct Platform. The suite of network management applications in Customer Direct also includes Order It! for placing SDN SDN Sun Developer Network (Sun Microsystems) SDN SAP Developer Network SDN SOF (Special Operations Forces) Deployable Node SDN Sociale Databank Nederland (Dutch) orders, Control It! for tracking call completion and network traffic patterns, Manage It! for managing locations and features, and Optimize optimize - optimisation It! for monitoring dedicated access locations. Next year, when the 888 prefix The beginning or to add to the beginning. To prefix a header onto a packet means to place the header characters in front of the packet. "To prefix" at the beginning is the opposite of "to append" characters at the end. See prepend. 1. joins 800 for toll-free calling, AT&T Billing Edge will handle the new prefix along with the original. There is no extra charge for AT&T Billing Edge. Customers who would like information on ordering AT&T Billing Edge should contact their account teams or call 1-800-557-BILL (2455). CONTACT: Karen Way 908-221-6632 (office) 908-545-0225 (work) OR Mona Williams 908-221-4355 (office) 908-647-8191 (home) |
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