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AT&T HONORS AIRBORNE EXPRESS WITH ITS 1992 QUALITY EXCELLENCE AWARD

 GREENSBORO, N.C., March 19 /PRNewswire/ -- AT&T Purchasing and Transportation has selected Airborne Express (NYSE: ABF) to receive its 1992 Quality Excellence Award, the highest award given to contract carriers for transportation quality, Airborne Express said today. Airborne Express has the distinct honor of being the first air express carrier to ever receive this trophy.
 To win the award, Airborne maintained "overall excellence" rating levels for the past 12 consecutive months on AT&T's Transportation Quality Process (TQP) index. This index, defined and regulated by the AT&T TQP Committee, measures claims, invoice accuracy and on-time delivery performance. A subjective measurement questionnaire was also completed by AT&T quality counselors, who worked with shipping and receiving personnel to evaluate service performance, administrative support as well as salesperson knowledge and expertise.
 Larry Conterno, AT&T Purchasing and Transportation vice president, credited the quality and timely assistance of AT&T's contract carriers with helping to save the corporation more than $90 million in transportation costs.
 "The people who haul the load for AT&T in the U.S. are responsible for the lion's share of these savings," noted Conterno.
 Accepting the trophy, Jerry Hempstead, Airborne's vice president, national accounts, commented, "This award recognizes all the efforts put forth by our employees, who are committed to worldwide quality and excellence."
 "Always striving to provide better service for our customers builds strong partnerships and is simply good business," added Kent Freudenberger, executive vice president of Airborne's marketing division. "We're delighted to assist a Malcolm Baldrige award winner such as AT&T in meeting its distribution challenges, and also save the company money in a difficult economy."
 Airborne Express is the nation's fastest-growing air express company, serving corporate America with the delivery of time-sensitive letters, documents, small packages and freight throughout the United States with its wide range of products that include next-morning, next-afternoon, second-day and same-day delivery service.
 In its fifth decade of international service, Airborne delivers to more than 200 countries worldwide, and is the first U.S. transportation company to be ISO 9000 certified at a U.S. location.
 -0- 3/19/93
 /CONTACT: Kelly Murphy of Airborne Express, 206-298-3185, or Christopher Kingry of Fleischman-Hillard, 213-629-4974, for Airborne Express; or John Stubblefield of AT&T, 919-279-3022/
 (ABF)


CO: Airborne Express; AT&T Purchasing and Transportation ST: Washington IN: AIR TRN SU:

LM -- SE008 -- 8021 03/19/93 16:32 EST
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Publication:PR Newswire
Date:Mar 19, 1993
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