AT&T Broadband Will Use BroadJump's Virtual Truck Installer In Additional High-Speed Cable Internet Markets; New Locations Extend Existing Agreement.Business Editors & High-Tech Writers AUSTIN, Texas--(BUSINESS WIRE)--Nov. 6, 2000 BroadJump, Inc., the leader in software solutions for the intelligent deployment of broadband services See broadband and broadband service provider. , today announced that AT&T Broadband has expanded its use of BroadJump's industry-leading broadband deployment software, Virtual Truck(R) Installer. Portions of AT&T Broadband have already been using Virtual Truck Installer successfully for more than six months. AT&T Broadband will deploy Virtual Truck Installer beginning immediately in Dallas, Denver, Pittsburgh, Portland, Seattle and the Bay Area. Virtual Truck Installer will help AT&T Broadband customers streamline installation of their broadband service by automatically configuring the customer's subscriber environment to support broadband access See broadband and wireless broadband. . An easy-to-use software application, Virtual Truck Installer practically eliminates the need for an AT&T PC technician A person responsible for the maintenance of desktop computers within an organization. Such individuals troubleshoot problems and may be responsible for some level of software distribution. If required, preventive maintenance may fall under their jurisdiction. to enter the customer's home, saving the company money and time on costly truck rolls. "We needed to give our subscribers a fast, convenient, and predictable installation experience," said Kirk Darfler, vice president of High-Speed Data Operations at AT&T Broadband. "Virtual Truck's proven success, along with the documented savings it delivered during field trials made it a natural choice." In just five months of deployment in some of the MediaOne markets acquired by AT&T Broadband, Virtual Truck Installer has provided consistency in AT&T Broadband's cable Internet Internet access via the cable companies. There are two kinds of service. One uses a cable modem to connect to a computer, and the other uses an enhanced cable box that provides Internet access directly at the TV. installations. The broadband provider has been able to cut the time it takes to install service by 10 minutes, decrease the number of service calls from new installations by almost 50 percent, and reduce the cost per install across the board. "We are excited to be able to announce the expansion of our relationship with AT&T Broadband and their use of BroadJump's solutions," said Kip kip 1 n. pl. kip See Table at currency. [Thai.] kip 2 n. 1. McClanahan, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BroadJump. "This is another example of successful execution on BroadJump's strategy -- to leverage success by providing the value of our solutions in the real world. We look forward to working with AT&T Broadband in more of its markets and anticipate the same results that we have seen in the earlier deployments." BroadJump's Virtual Truck Installer supports a variety of installation models including self-installation, technician-assisted installation and retail fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. . AT&T Broadband systems are offering subscribers both the self-installation option, whereby the subscriber runs the software, and a technician-assisted installation model, whereby a field technician See PC technician and software technician. from AT&T Broadband installs the service using the Virtual Truck Installer CD. Both models significantly reduce the time, cost and complexity of initiating a new broadband subscriber. AT&T Broadband will not be offering the retail fulfillment version of Virtual Truck Installer. About BroadJump BroadJump, Inc. (www.broadjump.com) creates software that enables residential broadband service providers An ISP, telephone company, cable company or other carrier that offers high-speed communications to homes and businesses, typically for Internet access. Cable modems, DSL and T1 lines are the common technologies. See broadband, cable modem, DSL and T1. -- cable, DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary and wireless -- to streamline installation, manage the connection and facilitate delivery of new services. With BroadJump's service control environment, providers can enhance the subscriber experience through intelligent deployment of applications, content and valuable new services. Founded in November 1998 by broadband and software industry veterans, BroadJump is headquartered in Austin, Texas. |
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