AT&T Broadband Selects Convergys For Telephone Billing; Separate Contracts Address Business and Residential Customers.Business Editors, High Tech Writers CINCINNATI--(BUSINESS WIRE)--Jan. 18, 2001 Convergys Corporation (NYSE NYSE See: New York Stock Exchange :CVG CVG Convergys Corp CVG Corporación Venezolana de Guayana CVG Clear Vertical Grain (woodworking) CVG Carrier Group CVG Corporacion Venezolana de Guyana CVG Comprehensive Video Group (South Hackensack, NJ, USA) ), the global leader in integrated billing and customer care services, announced today it has signed two billing agreements with AT&T Broadband, the nation's largest broadband services company. The first agreement is a seven-year contract under which Convergys will provide outsourced billing for AT&T Broadband's residential phone customers. Convergys' state-of-the-art, highly scaleable Integrated Communications Operations Management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. System (ICOMS ICOMS Integrated Communications Operations Management system ICOMS Improved Conventional Mine System ) is in use today in certain AT&T Broadband markets and will be deployed for all of AT&T Broadband's residential phone customers this year. The second agreement -- five years in length -- calls for Convergys to use ICOMS to bill AT&T Broadband's commercial business customers for their telephone services beginning later this year. ICOMS is Convergys' industry leading convergent voice, video, and data billing and customer care solution for cable and broadband service providers and their customers. With ICOMS, service providers have unmatched control and flexibility to sharpen their competitive edge, expand market penetration Noun 1. market penetration - the extent to which a product is recognized and bought by customers in a particular market penetration - the act of entering into or through something; "the penetration of upper management by women" , increase revenues, and improve profitability. The ICOMS solution can scale easily and quickly to support the rapidly growing number of customers and services and provides operators with flexible, convergent statement options. "We needed a billing and customer-care partner with a solution that could support our aggressive growth plans," said Greg Braden, executive vice president - Engineering and Telephony Operations for AT&T Broadband. "Convergys' ICOMS solution will meet our needs as we continue to increase our customer base." "As AT&T Broadband's local phone product is chosen by increasing numbers of customers, the flexibility and scalability of ICOMS will enable AT&T Broadband to provide proven cable telephony See cable telephone. billing support for their customers," said Bob Marino, president, Convergys Information Management. AT&T Broadband is the nation's leading provider of local phone service over hybrid fiber-coaxial networks. Late last year the company said it had more than 500,000 residential phone customers. About Convergys Convergys Corporation (NYSE:CVG), a member of the S&P 500, is the global leader in providing outsourced, integrated, billing and customer care services, bringing together world-class resources and expertise to help clients transform customer relationships into a competitive advantage. Convergys software produces more than one million bills each day, and Convergys contact centers handle more than one million customer interactions each day. Convergys(SM) provides billing, customer care, and employee care services to the top companies in a wide range of industries, including telecommunications, Internet, cable and broadband services, technology, and financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. . Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , Convergys employs over 45,000 people in its 46 customer contact centers and in its data centers and other offices in the United States, Canada, Latin America, Israel, and Europe. Convergys is on the Internet at www.convergys.com (Convergys is pronounced: kun VER Ver personification; portrayed as infantile and tender. [Rom. Myth.: LLEI, I: 322] See : Spring jis. Convergys and the Convergys logo are service marks of Convergys Corporation.) |
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