AT&T Broadband Approaches Completion in Moving Its Internet Customers to New High-Speed Network.

Business and Technology Editors

ENGLEWOOD, Colo.--(BUSINESS WIRE)--Dec. 5, 2001

AT&T Broadband has now moved more than 750,000 of its cable Internet customers to its new high speed Internet network as of Wednesday morning, Dec. 5.

The company expects to complete the transition of virtually all of its more than 850,000 cable Internet customers to its new network by Friday morning.

The company meanwhile is working hard to answer customer questions and facilitate connectivity to the new network for customers trying to get back up and running.

The process of restoring high-speed Internet service got under way after At Home Corporation shut off service to AT&T Broadband customers early Saturday morning. At Home Corporation's action followed a decision in U. S. Bankruptcy Court to cancel cable company distribution agreements with At Home.

The customers moved to the new AT&T network so far reside in Oregon, Washington, Texas, San Francisco, Illinois, Salt Lake City, and Denver. Customers in Pittsburgh, Sacramento, Michigan, Connecticut and portions of the Rocky Mountain region will be moved today and tomorrow.

While customer accounts were being moved to the new network, AT&T Broadband Internet customers gradually had begun returning to their high-speed service. By the end of Tuesday, about 372,000 customers had downloaded software to configure their computers for the new network, and about 335,000 new email accounts had been accessed. In addition, about 11,300 personal web pages and 12,500 personal home pages had been re-established.

The company's customer care centers also have been working in high gear to assist customers in getting on to the new network, said Susan Marshall, senior vice president, Advanced Broadband Services for AT&T Broadband. In anticipation of burgeoning customer contacts, AT&T Broadband has doubled the number of customer care agents that routinely process telephone calls and email requests from cable Internet customers. The company has provided details about its customer migration schedule, and answers to key frequently asked questions, in outbound telephone messages and on its web site. In addition, it's providing advice on trouble-shooting technical problems--via telephone, email, and chat - from specially-trained customer care agents.

AT&T Broadband's teams of customer care professionals have been working around the clock to respond to the more than 967,000 telephone calls and 327,000 e-transactions received so far from customers seeking help in re-establishing their high-speed connections. Even with these efforts, some customers are experiencing longer than usual wait times, Marshall acknowledged.

AT&T Broadband has communicated with all of its high-speed cable Internet customers during the past few weeks to help them prepare for these developments.

The company will automatically issue credits to any customers who experience an interruption of service. Credits will be issued at the rate of two days free service for every day of interruption. In cases where the temporary outage is a bit longer, customers will receive free dial-up service from AT&T Broadband until they are restored to a high-speed network.

All affected customers will see these changes as part of their new service:

- Email domain names will automatically change from [username]@home.com to
[username]@attbi.com. User names will stay the same;

- AT&T Broadband Internet will feature AT&T WorldNet High Speed service
content;

- Upstream and downstream speeds will be managed to provide a faster and more
consistent broadband service. The company is exploring future advanced service
offerings that could include tiering of speeds.

Customers formerly served by MediaOne are remaining on a separately operated network. The areas encompassing those customers include Atlanta; Jacksonville; Los Angeles; the Stockton and Fresno areas of Central California; New England; Richmond, Va.; and St. Paul, Minn. A group of several thousand AT&T Broadband Excite@Home customers in Boston and Chamblee, Ga., - who had been acquired as part of recent cable system acquisitions - on Saturday were migrated to that separately operated network.

For the group of customers in the markets being served by this separately operated network, the service will be re-branded as AT&T Broadband Internet. For the majority of customers in these markets, the network, Internet service connectivity, email domain names, and data transmission speed won't be affected. The only change these customers will see is that their home page will be re-directed to Yahoo! To access this new content, customers can direct their browsers to http://home.attbroadband.com.

AT&T Broadband cable and local telephone service aren't being affected by these developments.

About AT&T Broadband

AT&T Broadband, a business unit of AT&T, is the nation's largest broadband services company, providing television entertainment services to about 14 million customers across the nation. The company also provides advanced services, such as digital cable, high-speed cable Internet services and competitive local phone service. More information on AT&T Broadband services can be found at www.attbroadband.com. AT&T (NYSE:T) is the world's leader in telecommunications services and technology.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These include, but are not limited to, statements regarding the Company's plans, intentions and expectations. Such statements are inherently subject to a variety of risks and uncertainties that could cause actual results to differ materially from those projected. These risks include increased levels of competition, shortages of cellular handsets and other key equipment, restrictions on the Company's ability to finance its growth and other factors. A more extensive discussion of the risk factors that could impact these areas and the Company's overall business and financial performance can be found in the Company's reports filed with the Securities and Exchange Commission. Given these concerns, investors and analysts should not place undue reliance on forward-looking statements.