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AT&T, DIGITAL SYSTEMS TO CO-MARKET ADVANCED CALL CENTER TECHNOLOGY

 DALLAS, Feb. 23 /PRNewswire/ -- AT&T (NYSE: T) and Digital Systems International Inc. (NASDAQ-NMS: DGTL) today announced an agreement to co-market advanced new solutions that will significantly enhance the productivity and service quality of businesses with call center applications. The announcement was made today at the Call Center '93 and Computer-Telephone Integration '93 conferences.
 Under the terms of the agreement, AT&T and Digital Systems will co-market Digital Systems' newly released MOSAIX(TM) product line to users of AT&T's DEFINITY(R) Communication System Generic 3 PBX equipped with its CallVisor(TM) ASAI.
 Through computer-telephone integration, MOSAIX will enable DEFINITY System G3 users to simultaneously optimize both inbound and outbound call productivity and service quality, utilizing Digital Systems' proprietary Intelligent Call Blending(TM) and Expert Calling(TM) applications. MOSAIX enables call centers to precisely match staffing levels to call volumes by automatically transitioning call center agents between inbound and outbound call activity based on real-time information on incoming call volume.
 "For the first time, organizations can achieve their service quality objectives while concurrently maximizing productivity; this provides them with truly significant strategic and financial benefits," said Mark C. Perrin, senior vice president of Digital Systems. "Digital Systems is pleased to join forces with AT&T to pursue this major market opportunity."
 "We are happy to be working with Digital Systems to deliver new solutions to our mutual customers," said Carl Bronell, computer- telephony integration market manager for AT&T's Global Business Communications Systems group. "This solution offers businesses real productivity benefits and helps improve the levels of service they provide to their customers."
 The DEFINITY system G3 is an advanced digital switching system that supports the advanced call processing applications required for today's sophisticated call centers.
 CallVisor ASAI is sophisticated call center software that links AT&T DEFINITY System G3 PBXs to computers manufactured by a variety of vendors and offers customers the productivity gains and customer service benefits derived from computer-telephone integration, such as faster, more efficient call routing and handling. CallVisor ASAI is based on AT&T's Adjunct/Switch Applications Interface (ASAI), a published specification for open PBX-to-computer interfaces.
 Digital Systems International is a leading provider of Intelligent Call Management(TM) applications that deliver unrivaled improvements in call center productivity. Digital Systems' call center products provide the full range of outbound call management functionality, including preview, predictive and Expert Calling, application software for tele- servicing, real-time monitoring of calling activity, complete reporting of call center productivity, and Intelligent Call Blending for inbound call center productivity ehancement. Digital Systems' major market areas include North America, Europe, Japan and Australia.
 -0- 2/23/93
 /CONTACT: Jeanne Miller of Digital Systems International, 206-869-4592; or Laura Williams of AT&T, 908-658-2604/
 (T DGTL)


CO: Digital Systems International Inc.; AT&T ST: Washington IN: TLS CPR SU:

LM-SW -- SE010 -- 9650 02/23/93 18:31 EST
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Publication:PR Newswire
Date:Feb 23, 1993
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