ASQ Six Sigma Master Black Belt and Senior Malcolm Baldrige Examiner, Keith Boyle, Promoted to ProfitLine COO.SAN DIEGO -- ProfitLine, the leading provider of outsourced telecom expense management (TEM TEM 1. transmission electron microscope. 2. triethylenemelamine. 3. transmissible encephalopathy of mink. ) solutions, today announced the promotion of Keith Boyle to Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. (COO), managing all company operations and implementation teams. Mr. Boyle joined ProfitLine in 2006 and served as Senior Vice President of Operations, where he was instrumental in helping the company achieve record setting telecom invoice processing cycle times and unprecedented efficiencies gains in all operational areas. An American Society for Quality American Society for Quality (ASQ), formerly known as American Society for Quality Control (ASQC), is a knowledge-based global community of quality control experts, with nearly 100,000 members dedicated to the promotion and advancement of quality tools, principles, and (ASQ) certified Six Sigma Master Black Belt, Boyle has helped ProfitLine institutionalize in·sti·tu·tion·a·lize v. To place a person in the care of an institution, especially one providing care for the disabled or mentally ill. in a six sigma methodology and framework for building robust scalable processes that reduce variation, prevent defects, and produce performance results that greatly exceed the company's commitment to world class SLAs. "The promotion of Keith as a chief operating officer is yet another example of our unrelenting commitment to quality and operational excellence," said ProfitLine Chief Executive Officer Andreas Schenck. "Keith's skill and passion for improving processes and measuring results allows us to further enhance our world class operational metrics." Mr. Boyle has close to 30 years of progressive experience leading, establishing and managing operations, quality management and process improvement programs. Throughout his career, he has led over 400 lean and six sigma projects, trained numerous green and black belts, and worked as an operations consultant for clients such as Plantronics, LGE, QUALCOMM, BAE Systems, Illumina, and the US Department of the Navy. In a previous role with Solar Turbines Mr. Boyle managed several business operations, and was instrumental in helping the company win the prestigious Malcolm Baldrige National Quality Award The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. Through the actions of the National Productivity Advisory Committee chaired by Jack Grayson, it was established by the Malcolm Baldrige National Quality . He was also the developer and lead adjunct professor for the University of San Diego and University of California The University of California has a combined student body of more than 191,000 students, over 1,340,000 living alumni, and a combined systemwide and campus endowment of just over $7.3 billion (8th largest in the United States). , San Diego's Lean and Six Sigma programs. About ProfitLine ProfitLine is the leading provider of outsourced telecom expense management solutions for large enterprises and government agencies. The company's source-to-pay solutions manage the entire telecom lifecycle for both wireline and wireless. ProfitLine's seasoned telecom experts combine deep domain expertise and Six Sigma principles with intelligent technology to deliver clients substantial savings, operational efficiencies and enhanced visibility to mission critical telecom assets. Our technology enabled Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO) solutions allow clients to offload a non-core competency and gain robust business intelligence so they can better navigate today's complex telecom landscape. Based in San Diego, ProfitLine was founded in 1992 is a GSA (1) (Global mobile Suppliers Association, Sawbridgeworth, U.K., www.gsacom.com) A membership organization of suppliers of GSM products and services. Its goal is to promote GSM as the worldwide mobile communications standard. See GSM Association and GSM. Schedule 70 contract holder, whose internal processes are audited based on SAS (1) (SAS Institute Inc., Cary, NC, www.sas.com) A software company that specializes in data warehousing and decision support software based on the SAS System. Founded in 1976, SAS is one of the world's largest privately held software companies. See SAS System. 70 standards on an annual basis by an outside auditor. For more information, please contact Lisa Maerowitz at 858.202.1203. NOTE: ProfitLine is a registered trademark of ProfitLine, Inc. Telecom Lifecycle Management, TLM 360, TLM Sourcing, TLM Invoice and TLM Mobility are trademarks of ProfitLine. All other trademarks or registered trademarks belong to their respective owners. |
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