ASI Solutions to Play a Key Role in First Data Corporation's Service Quality Assurance Program.Business Editors NEW YORK--(BUSINESS WIRE)--Nov. 14, 2000 ASI ASI, n See Anxiety Sensitivity Index. Solutions Incorporated (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASIS 1. ASIS - Application Software Installation Server. 2. (language) ASIS - Ada Semantic Interface Specification. ), a leading human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. consulting and services company, today announced that it has signed an agreement to provide a range of services to First Data Corp. Merchant Services Merchant services is the name given in the United States to a broad category of financial services intended for use by businesses. In its most specific use, it usually refers to the service that enables a business to accept a transaction payment by use of the customer's credit or Division in support of First Data's progressive, company-wide quality assurance initiatives. An important element of the ongoing project, will be the ASI Service Quality Program, which will focus on measuring customer satisfaction against leading indicators. Through its Performance Improvement Services division, ASI will design, conduct and analyze client satisfaction surveys and administer ongoing quality call monitoring A call center feature that lets managers listen in on agents' calls in order to improve agent performance. Also called "agent monitoring" and "call logging," it can be done in real time with or without the agent's knowledge, or calls can be recorded for later retrieval. . Applying measurements from these activities, ASI's consulting arm will provide First Data with concrete recommendations aimed at further enhancing their already excellent service quality levels. Speaking for ASI, Bernard F. Reynolds, chairman and chief executive officer, said: "We are delighted to have been selected by First Data for this important assignment. We share their commitment to maintaining the highest levels of customer satisfaction and look forward to playing an important role in support of their continued outstanding performance." About FDC FDC - Floppy Disk Controller Atlanta-based First Data Corp. helps move the world's money. As the leader in electronic commerce and payment services, First Data serves more than two million merchant locations, 1,400 card issuers and millions of consumers, making it easier, faster and more secure for people and businesses to buy goods and services In economics, economic output is divided into physical goods and intangible services. Consumption of goods and services is assumed to produce utility (unless the "good" is a "bad"). It is often used when referring to a Goods and Services Tax. using virtually any form of payment. With more than 29,000 employees worldwide, the company provides credit, debit and stored-value card A smart card that is "loaded" with cash. See smart card. issuing and merchant transaction processing services; Internet commerce solutions; money transfers and money orders; and check processing and verification services throughout the United States, United Kingdom, Australia, Mexico, Spain and Germany. In addition, its Western Union(R) network includes approximately 94,000 agent locations with operations in 185 countries and territories. For more information, please visit the company's Web site at www.firstdata.com. About ASI ASI Solutions Incorporated is a leading national provider of a unique blend of human resources consulting and outsourcing services for organizations seeking to hire, train and develop a higher quality, more effective workforce. The company offers services in three areas: Performance Improvement; Employment Process Outsourcing; and Compensation & Market Share Studies (McLagan Partners). These services are provided to major corporations and other large organizations, primarily in the telecommunications, financial services, information technology and healthcare industries. ASI's Internet address is www.asisolutions.com. This press release includes certain forward-looking statements within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Any such statements are subject to risks that could cause the actual results to vary materially, including those discussed in our quarterly and annual filings with the Securities and Exchange Commission, negative developments relating to unforeseen order cancellations or push-outs, ASI's strategic relationships, the impact of intense competition on our ability to maintain existing business and generate new business, and changes in our industry. We wish to caution readers not to place undue reliance on any such forward-looking statements, which speak only as of the date made. We will not undertake and we specifically disclaim any obligation to announce revisions to any such forward-looking statements to reflect events or circumstances occurring after such statements were made. |
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