ASG Launches ASG-Infrastructure Management Suite; Integrated Product Set to Compete with Costly Systems Management Frameworks.

Business Editors/High Tech Writers

NAPLES, Fla.--(BUSINESS WIRE)--Nov. 4, 2002

ASG, a global enterprise software and professional services provider to Global 5000 companies, announced today that ASG-Infrastructure Management Suite(TM) Version 1.0 is generally available. The suite is an integrated set of products that automatically detects, tracks, and resolves hardware and software problems throughout an enterprise IT infrastructure.

"During the technology boom of the 1990s, organizations bought costly system management frameworks that often under-delivered on benefits and ROI," said Arthur L. Allen, president and CEO of ASG. "ASG takes a different approach by providing a cost-effective solution that enables end-to-end incident management, from detection to resolution, and adapts to any IT organization and any environment."

ASG makes ASG-Infrastructure Management Suite an integration point for the many ASG products that identify failing or poorly performing components and then assist in resolving the problem. A selection of ASG products combined with ASG-Infrastructure Management Suite technology can manage complex application, system, and network problems in any enterprise IT environment.

By integrating ASG products and third-party products through extensible technology, ASG delivers a framework that provides total end-to-end Infrastructure Management to any enterprise IT environment.

ASG-Infrastructure Management Suite Version 1.0 enables organizations to:

-- Manage and resolve incidents generated from events detected on all key systems, applications, and secured assets;

-- Escalate incidents automatically and notify key personnel 24x7 without onsite staffing;

-- Apply proven resolutions to incidents without "re-inventing the wheel" each time;

-- Manage service level agreements (SLAs); and

-- Realize returns quickly by implementing the technology -- be up-and-running in a matter of days, not months.

About ASG

ASG's business is to partner with clients to improve productivity and significantly enhance performance through the intelligent use of technology. Founded in 1986, ASG is a privately-held global enterprise software and professional services firm that provides a full range of software solutions in the Identity Management, Applications Management, Operations Management, Information Management, Performance Management, and Infrastructure Management arenas - including business re-engineering, systems integration, and systems development. ASG has 1,000 employees, $200 million in revenues, 7,000 customer sites, and 18,000 software licenses worldwide. ASG is headquartered in Naples, Florida, USA, with 40 offices throughout the Americas, Europe, Middle East, Africa, and Asia/Pacific. For more information, visit ASG at http://www.asg.com .