ASG Announces Three New Products for Service Level Management and Service Contract Management.Products Expand ASG's Business Service Management Solution Portfolio NAPLES, Fla. -- ASG ASG Assign ASG Allen Systems Group (Naples, FL) ASG Abu Sayyaf Group (terrorist group) ASG Associated Student Government ASG Area Support Group ASG Adaptive Services Grid ASG Assistant Secretary General , a leading provider of enterprise software solutions, today announced the release of three new products that will expand the Business Service Management solution portfolio. The three new products, ASG-Business Service Manager[TM], ASG-Data Integrator[TM], and ASG-Service Contract Manager[TM], are designed for service level management (SLM See service level management system and spatial light modulator. ), service level agreement (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ), data integration, and service contract management. By distributing the product suite of Ingenium Technology, ASG accelerates its entrance into SLM, SLA, and service contract management with proven technology implemented in some of the world's largest financial institutions, credit card transaction processors, and outsource service providers. These new offerings allow integration with instrumentation tools for network, application, web site monitoring See Web analytics. and performance to automatically collect and process data. This enables automatic alerts for early warning of service and end-user experience degradation. For IT organizations and outsource providers, service catalogs are created for each service to be monitored. Through a hierarchial relationship, simple and complex service models can be established to monitor, report, alert or alarm, and forecast SLAs at any level in the model. This provides timely information to managers to stop SLA non-performance before missing the target or impacting revenue in any given reporting period. Outsource providers can manage all aspects of formal service contracts including the automatic collection of data and SLA computation based on the operating calendar. Contract period reports are generated and presented for review, annotation 1. (programming, compiler) annotation - Extra information associated with a particular point in a document or program. Annotations may be added either by a compiler or by the programmer. , and ad hoc For this purpose. Meaning "to this" in Latin, it refers to dealing with special situations as they occur rather than functions that are repeated on a regular basis. See ad hoc query and ad hoc mode. service period exclusions, and approval prior to report distribution. This allows the service provider to have complete control with regard to the customer reporting process. "The ASG SLM and contract management solutions provide an open architecture," said Arthur Allen Arthur Allen may refer to:
"This is a win-win situation," said Keith Richardson, Vice President of Enterprise Management Solutions. "Our customers do not have to deal with the dreaded rip and replace syndrome in order to get immediate benefit from the customer-centric business solution." About ASG Founded in 1986, ASG is a privately held global enterprise software firm that provides a full range of software solutions in the Metadata Management, Applications Management, Operations Management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. , Content Management, Performance Management, Security Management, and Infrastructure Management areas. ASG is headquartered in Naples, Florida Naples is a city in Collier County, Florida, USA. As of 1 July 2006, the U.S. Census Bureau estimated the city's population at 21,804.[3] Naples is the County seat of Collier County, and is a Principal City of the Naples-Marco Island, Florida Metropolitan Statistical , USA, with more than 50 offices serving the Americas, Europe, Middle East, Africa, and Asia/Pacific. For more information, visit ASG at www.asg.com. About ASG Enterprise Management ASG Enterprise Management solutions provide efficient, end-to-end business service management by proactively alerting and historically reporting event management for the components in your IT enterprise infrastructure. Designed for systems and network administrators and service desk personnel, these products monitor and resolve problems automatically and notify your IT staff that actions have been taken or need to be taken. Using ASG Enterprise Management solutions ensures service-level compliance and provides your business service customers with access, availability, and performance. |
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