ASF International, Inc. Improves Call Response Time With Visual Electronics' Digital-Fax Automated Call Monitoring System.

Business Editors

DENVER--(BUSINESS WIRE)--Aug. 21, 2000

Visual Electronics, Ltd. (VEL), a Denver-based call center communications firm, today announced that Denver-based ASF International, Inc. (ASF), a company which offers a full line of computer systems and financial and administrative services for health clubs and martial arts studios, has improved its call center efficiency by deploying the Digital-Fax automated call monitoring system.

Since the installation of the Digital-Fax system, ASF has come to rely on the real-time information the displays offer its customer service agents. ASF depends on the Digital-Fax system to ensure that its customer service agents maintain a high level of efficiency. The information the system displays includes average speed of answer and number of agents logged in. Messaging, notification, and visibility are also valued capabilities of ASF's Digital-Fax system.

"ASF needed a call monitoring system to provide real-time information to its call center specialists to ensure they are a cohesive, coordinated unit," said Dennis M. Dougherty, founder, president/CEO of Visual Electronics. "Digital-Fax is helping ASF reduce its wait times and increase its overall efficiency. In the long run, that helps increase the company's bottom line."

"The agents in our call center are our lifeline to our customers," said Robert Riches, ASF's President. "Digital-Fax helps us make sure no incoming call waits too long or hangs up while waiting to talk to a specialist."

About ASF International, Inc.

ASF International, Inc., based in Denver, Colorado, offers a full line of computer systems and financial and administrative services for health clubs and martial arts studios. Contact Bob Riches at ASF at [phone] or access the company's web page http://www.asfinternational.com.

About Visual Electronics, Ltd.

Since it was founded in 1978, Denver-based Visual Electronics, Ltd. (VEL) has become the industry leader in visual call center communications solutions. The company's flagship product, Digital-Fax, is a sophisticated automatic call distribution monitor (ACDM) with a light emitting diode (LED) display. Digital-Fax displays important messages and real-time information that enables call center supervisors and teams to improve efficiency. VEL's web site is http://www.digital-fax.com and phone is [phone].