ASC releases enhanced VoIPRecording solution for Windows.
ASC ASC Ambulatory surgery center, see there , a provider of communications recording and quality monitoring solutions for contact centers, financial institutions and public safety and government organizations, recently announced the release of an enhanced version of EVOip for Windows, a VoIP recording Voice over Internet Protocol (VoIP) recording is a subset of telephone recording or voice logging, first used by call centers and now being used by all types of businesses. solution. The product captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It is entirely software-based and designed for maximum flexibility, scalability and ease of integration and installation. The new features now provide the same functionality as the company's Linux product including recording of encrypted calls, keyword spotting Keyword spotting is a subfield of speech recognition that deals with the identification of keywords in utterances.
There are several types of keyword spotting:
1. Of, including, or expressed in several languages: a multilingual dictionary.
2. applications and adjustable modes for individual, bulk or selective recording on each IP phone. The solution works with SIP--a standard VoIP protocol common to all major IP vendors--to preserve call-index data, such as incoming phone numbers, without the need for CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. . EVOip for Windows is designed with an innovative layered architecture An architecture in which data moves from one defined level of processing to another. Communications protocols are a primary example. See OSI model. for passive and active VoIP recording. EVOip, as a passive VoIP solution, works by "sniffing" for audio packets in the network. It is built upon the common underlying protocols of VoIP communications and thus operates in a vendor-independent manner in any environment. ASC also offers certified, integrated, vendor-specific solutions for major IP vendors including Avaya, Cisco, Mitel and Siemens. EVOip active, on the other hand, works as an integral part of the call flow within an IP switch. It is ideal for companies with multiple locations as only one recording facility will capture communications throughout the network. It also works well for selective recording, often used in quality monitoring situations.