ASC joins Avaya's DeveloperConnection program.ASC ASC Ambulatory surgery center, see there telecom, a provider of performance improvement solutions for contact centers, financial institutions and public-safety and government organizations, has joined Avaya as an Innovator Member of its DeveloperConnection program. ASC's communications recording platform, MARATHON EVOLUTION, and quality-monitoring solution, INSPIRATIONpro, may now be integrated with Avaya's Multi Vantage platform. The combination will tag recorded customer interactions with full call information for fast retrieval and analysis, and provide CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. integration for both traditional and IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. environments. Avaya founded its DeveloperConnection program to provide a support structure for interworking (standard) interworking - Systems or components, possibly from different origins, working together to perform some task. Interworking depends crucially on standards to define the interfaces between the components. with innovative products by third-party developers. It is using this program to build an alliance of companies and to provide seamless, high-quality solutions. www.asctelecom.com |
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