ASC enhances VoIP recording solution for Cisco.ASC ASC Ambulatory surgery center, see there , a provider of performance improvement solutions for contact centers, financial institutions and public safety and government organizations, has announced an enhanced VoIP recording solution for its Cisco product, EVOip+ for Cisco. ASC lists numerous new capabilities of EVOip+ for Cisco, including compatibility with different VoIP protocols, such as SIP, SCCP (Signaling Connection Control Point) A layer 3 protocol in an SS7 network that routes a message to the appropriate database. SCCP is used in conjunction with the TCAP protocol for sending queries to databases. See SS7 and TCAP. See also SSCP. (Skinny) and H 323. The product also uses XML to display the recording status on the user's phone and a pre-programmed button to replay the last call recorded over the phone for verification. Employee protection and confidentiality are addressed through special features to record only threatening calls and delete private ones. EVOip+ for Cisco is offered in an active version, which records encrypted calls and works in distributed environments with multiple locations via a single server, at which point the calls are stored on either a standard Windows server or with Linux; or in a passive version, which monitors RTP/ RTCP packets on the LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and operates independently from the customer's network. Both versions support DHCP (Dynamic Host Configuration Protocol (protocol) Dynamic Host Configuration Protocol - (DHCP) A protocol that provides a means to dynamically allocate IP addresses to computers on a local area network. The system administrator assigns a range of IP addresses to DHCP and each client computer on the LAN has its TCP/IP ) and the recording of internal and external calls. EVOip+ for Cisco is compatible with Cisco Catalyst 6000 Series switches, Cisco CallManager, Cisco Media Convergence Server A Media Convergence Server (MCS) is a proprietary hardware product sold by Cisco Systems. These are usually rebranded servers made by HP and IBM. The goal of Media Convergence Servers is to provide a standard hardware platform for Cisco's Unified Communications products such as , Cisco Integrated Communications System and Cisco IP IVR. www.asctelecom.com |
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