ASC Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions[R] Magazine.ASC ASC Ambulatory surgery center, see there Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions[R] MagazineASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, announced today that INSPIRATIONcompact has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut)
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TMC Traffic Management Center [R]) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call centers and teleservices since 1982. INSPIRATIONcompact provides communications recording and quality monitoring in a single system for small and medium-sized contact centers. It is integrated with ASC's MARATHON EVOlite to provide traditional, hybrid or pure IP recording. INSPIRATIONcompact records up to 60 S2M S2M Secrets 2 Moteurs
S2M Société de Mécanique Magnétique SA , 48 analog or digital channels and up to 32 VoIP channels, and stores up to 175,000 hours of recordings online. Features include browser-based design and access via the Internet from nearly any location; the ability to embed remarks in recorded calls and provide best/worst practice examples; and flexible scheduling of quality monitoring and recording sessions. Harald Zapp, Chief Operating Officer Chief Operating Officer (COO)
The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of ASC, said, "INSPIRATIONcompact is ideal for smaller contact centers committed to improving customer service. Its powerful features facilitate training by supervisors, and its modular and scaleable design ensure growing companies can adapt it to more demanding situations. Customer Interaction Solutions is one of the leading publications for contact centers in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , and their recognition means a lot to us because it demonstrates the high value of our product." "ASC has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from ASC in the future," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements." The 10th Annual Product of the Year Award winners were featured in the January 2008 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. About ASC ASC is a leading global provider of innovative solutions to record, analyze and evaluate communications. With ASC software, all multimedia interactions in contact centers, financial institutions and public safety organizations are documented and analyzed by intelligent speech and text evaluation methods. "Leadership in technology through innovation" is a guiding principle that perfectly describes ASC's current scope of activities. Today, the company generates more than 50 percent of its revenues with innovative software solutions. With subsidiaries in the United States, the United Kingdom, France, Switzerland and Singapore, and certified and powerful distribution partners, ASC's ambitious projects span more than 60 countries. An export quota of almost 70 percent, together with its worldwide service network, makes ASC a powerful global player. About Customer Interaction Solutions Since 1982, Customer Interaction Solutions (CIS Cis (sĭs), same as Kish (1.)
(1) (CompuServe Information Service) See CompuServe.
(2) (Card Information S ) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com. About TMC Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , and IMS (1) See IP Multimedia Subsystem.
(2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com*, TMCnet serves as many as three million unique visitors A count of how many different people access a Web site. For example, if a user leaves and comes back to the site five times during the measurement period, that person is counted as one unique visitor, but would count as five "user sessions. each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) For more information about TMC, visit www.tmcnet.com.
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