ASC's InspirationPro Bows.

ASC Telecom, L.P. introduced its new InspirationPro, a multimedia, quality-monitoring solution designed for contact centers. InspirationPro coordinates evaluation and training of customer service representatives (CSRs) for contact centers via its browser-based GUI interface. The interface allows supervisors to attach comments to real-time or recorded calls and obviates the need for proprietary software on the desktop. Using a standard browser, authorized employees can use InspirationPro to access management information, recorded calls, reports or quality-measurement tools using any PC from any location. The system monitors voice, screen capture, video, fax, data and e-mail, and Web chat, collaboration and browsing. The application uses a distributed Web-based architecture that allows for recording all activity or may be used to selectively record specific calls or agents through computer-telephony integration or ASC's Call Commander module. The solution manages call-related data through tables in a central da tabase, and archiving procedures allow for integration of modern memory solutions (such as RAID arrays, tape libraries and jukeboxes). Specialized criteria for testing and customized reports are available.