ASB Bank Rolls Out Onyx Thin Client Relationship Management Portal to 3,000 Users.Business Editors/High Tech Writers BELLEVUE, Wash.--(BUSINESS WIRE)--Nov. 30, 2000 New Zealand's Most Innovative Bank Standardizes Customer-Facing Businesses and Branch Operations On Onyx Platform Onyx Software Corp (Nasdaq:ONXS), a global provider of customer-centric e-business solutions, announced today that New Zealand's ASB Bank ASB is one of New Zealand's largest banks, with branches throughout the country. It also has insurance and securities arms. ASB also operates BankDirect, a branchless banking service that provides service via phone, Internet, eftpos and ATMs only. (a subsidiary of the Commonwealth Bank of Australia) is rolling out 3,000 seats of Onyx Employee Portal company-wide, with more than 1,200 users currently live. All of the bank's front-office employees -- from its call center, Web site, 130 branch locations, as well as various regional centers and commercial and business banking units -- will be online with Onyx's customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) suite by Q1 of 2001. ASB Bank is New Zealand's most innovative financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. provider and parent company of the country's first completely phone- and Internet-based bank, Bank Direct. With consistent first-place ratings in customer service and satisfaction, and the highest customer Internet usage of any bank in Australasia, ASB Bank is poised to reap the benefits of Onyx's Web-based CRM suite. With Onyx 2000, ASB Bank has a platform capable of providing its business units with access to information on customer processes in a system integrated in real-time to the bank's mainframe-based transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. application. "Every employee with proper clearance A clearance for entry of units into specified defense areas by civil or military authorities having responsibility for granting such clearance. can securely see the total relationship with every customer, seamlessly servicing all customer interactions across every division," said Garry Fissenden, group general manager, technology and operations of ASB Bank. "Onyx 2000 will not only allow us to provide greater customer satisfaction and retention, but will work with our profitability models to deliver a wide range of products and services, offering instant insight into cross- and up-selling opportunities. The Onyx system on a Microsoft platform was easy to install and maintain, and provides the kind of reliability and depth of functionality we find absolutely essential to our success." "ASB ASB Asbestos ASB Arbeiter Samariter Bund (German medical help organisation) ASB Anti-Social Behaviour ASB Accounting Standards Board (UK FRC) ASB Aarhus School of Business chose Microsoft as the standard for its IT infrastructure and then conducted an extensive search for the best customer management system that would exploit the architectural simplicity, reliability and availability of our platform," said Bill Hartnett, global director for financial services at Microsoft. "Proof that ASB made the right choice with Microsoft and Onyx is in the company's impressive customer satisfaction levels. Those are powerful metrics." An annual survey of banking satisfaction in New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. , conducted by Auckland University's business school, revealed that 79 percent of ASB customers are satisfied or very satisfied, with only six percent dissatisfied. This is the highest satisfaction level among all major New Zealand banks. "ASB Bank is a leader in its innovative use of technology to better service its customers' changing needs," said Mark Camilleri, general manager of Onyx Software in Australia and New Zealand. "The bank's success in rolling out Onyx and the business process improvements they've made along the way underscores the bank's commitment to customer service and to making its systems and processes even more customer centric. This promises to help ASB reap huge financial rewards, as evident in customer satisfaction and retention numbers." Onyx Employee Portal is an enterprise-wide customer relationship management (CRM) portal that consolidates CRM functionality with complementary third-party applications and Internet content in a single, customizable Web interface. Its thin-client Web interface integrates centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. customer information with specialized tools to maximize the productivity of marketing, sales and service teams. Designed in concert with Onyx's Web-based e-business portals for customers and partners, Onyx Employee Portal is the flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. of the Onyx 2000 product suite. About ASB Bank ASB Bank is New Zealand's most innovative financial services provider, offering a wide range of services from the country's first virtual bank -- Bank Direct -- to retail, corporate, share trading and institutional funds management. For more information about ASB Bank and its online subsidiary Bank Direct, visit www.asbbank.co.nz or www.bankdirect.co.nz. About Onyx Software Onyx Software Corp. (Nasdaq:ONXS) is a global supplier of enterprise-wide, customer-centric e-business applications that connect and power a company's entire e-business world, including customers, partners and sales, marketing and service groups, making total customer and partner information available enterprise-wide. Onyx's products are known for flexibility, reliability and ease of use, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx operates worldwide, with customers including American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Broadwing, Commerce One, Credit Suisse The Credit Suisse Group (SWX:CSGN, NYSE: CS) is a financial services company, headquartered in Zürich, Switzerland. It is the second-largest Swiss bank, behind UBS AG. , Dreyfus, FirstWorld Communications, Portland Trail Blazers The Portland Trail Blazers are a professional basketball team based in Portland, Oregon. They play in the National Basketball Association (NBA). The franchise, based in Portland throughout its existence, entered the league in 1970 and has won the NBA Championship once, in 1977. , Prudential Securities and Sierra Health Services health services Managed care The benefits covered under a health contract . For more information, call 888/275-6699, email info@onyx.com or visit www.onyx.com. |
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