ARU3 Next Generation IVR Expands Rapidly Into New Cable Markets Across the U.S.FRANKLIN, Tenn.--(BUSINESS WIRE)--Dec. 7, 1999-- The modular design of ARU ARU Australian Rugby Union ARU Anglia Ruskin University (Cambridge and Chelmsford, UK) ARU Audio Response Unit ARU Ardhi University (Tanzania) ARU Aquarium Rescue Unit (band) 3 Next Generation IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. (TM) and its advanced technical features are fueling the rapid expansion of the new IVR solution from Dialogic Communications Corporation (DCC). Sales have exceeded $4 million since the product's introduction just six months ago. Already, major providers of CATV (Community Antenna TV) The original name for cable TV. It used a single antenna at the highest location in the community in order to deliver a quality signal to homes in areas with hilly terrain or other interference. entertainment and information programming, including Time Warner Cable This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , Charter Communications, AT&T Cable Services and Cablevision, have chosen the new IVR system as their call center solution at multiple locations across the country. "ARU3 has more advanced capabilities than other IVR solutions on the market," said Chuck Minor, VP of Entertainment Services for DCC. "Its impact on call processing, account management and customer service gives CATV providers a major advantage over competitors." Fashioned specifically for the cable television (CATV) industry, ARU3 is a Windows NT(R)-based, networkable IVR solution for call centers of all sizes. Its modular design enables users to tailor the system to meet current needs and expand with additional ARU3 software as their customer base grows. "It virtually keeps pace with the expansion of your call center," explained Minor. ARU3 offers the latest Pay Per View (PPV Positive predictive value (PPV) The probability that a person with a positive test result has, or will get, the disease. Mentioned in: Genetic Testing PPV porcine parvovirus. PPV Positive-pressure ventilation ) technology, enhanced caller identification and multi-region call routing. It allows real-time maintenance of menu options and voice commands and remote technician access for converter refresh and account updates. Dialogic Communications Corporation Founded in 1982, DCC is the established leader in interactive voice response technology. Over 500 cable, wireless and DBS (Direct Broadcast Satellite) A one-way TV broadcast service from a communications satellite to a small round or oval dish antenna no larger than 20" in diameter. sites currently use DCC's IVR and call processing solutions worldwide. For more information, call 800.723.3207 or visit <www.dccusa.com>. |
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