ARM Financial Goes Live with Web-based Customer Process Management Solution from Mosaix; Mosaix expands leadership in insurance industry by automating sales of annuities at ARM Financial.REDMOND, Wash.--(BUSINESS WIRE)--July 13, 1998--Mosaix (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : MOSX MOSX Macintosh Operating System Ten MOSX Media Object Server Xml ) today announced that ARM Financial Group, Inc. has installed Mosaix's ViewStar software to manage its annuities sales process A sales process is a systematic approach for performing product or service sales. The reasons for having a sales process include seller and buyer risk management, achieving standardized customer interaction in sales and scalable revenue generation. . The new solution, which will go into full production this summer, is designed to enhance customer service and increase efficiency by enabling ARM Financial brokers to submit orders for processing over the Internet. Headquartered in Louisville, Kentucky  “Louisville” redirects here. For other uses, see Louisville (disambiguation). , ARM Financial Group specializes in the growing asset accumulation business with particular emphasis on retirement savings and investment products. ARM Financial markets its products primarily through its subsidiaries Integrity Life Insurance Company, National Integrity Life Insurance Company, SBM SBM - Solution Based Modelling Certificate Company, and ARM Securities Corporation. ARM Financial's primary business objectives for choosing Mosaix's ViewStar were to use technology to deliver superior service, strengthen relationships with producers, expand and diversify diversify To acquire a variety of assets that do not tend to change in value at the same time. To diversify a securities portfolio is to purchase different types of securities in different companies in unrelated industries. distribution channels, and focus on product innovation. "With ViewStar, we have improved the efficiency of our back office by employing Mosaix's image-based workflow system to route packets of information within and across functional groups," said David Ferguson, president of ARM Technology Group. "This system renders our policy administration operation essentially paperless, reduces the manual work required to process transactions, and allows us to track transactions and measure personnel performance in order to further improve our operations and deliver more effective results to our customers." Ferguson added, "The natural progression was to expand the capabilities to the Internet. By allowing our diverse distribution channels to enter new business - and soon other policy level transactions - over the Internet directly, the ViewStar installation has further enhanced processing time and reduced unit costs." Efficiency and Effectiveness Build Customer Retention With ViewStar, ARM Financial employees have immediate access to historic customer information such as purchase orders and correspondence. This enables brokers to deliver faster, more effective service, and provides ARM managers with the ability to better monitor business performance. The new ViewStar solution not only streamlines the annuities sales process, it virtually eliminates error handling via real time edit checks at the remote user's desktop Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. . Immediate feedback to the producer for corrective cor·rec·tive adj. Counteracting or modifying what is malfunctioning, undesirable, or injurious. n. An agent that corrects. corrective, n measures results in ARM Financial staff members no longer having to decipher Same as decrypt. hand writing or tracking down the producer to obtain missing information. "To further exploit the technology, ARM Technology Group is developing an 'alternate source' application which will take the feed from ViewStar and automatically populate To plug in chips or components into a printed circuit board. A fully populated board is one that contains all the devices it can hold. the administrative system for the various transactions while dramatically increasing service to our producers and customers," said Ferguson. Mosaix, Inc. Headquartered in Redmond, Wash., Mosaix, Inc. is a global provider of call management systems and customer relationship management applications that automate To turn a set of manual steps into an operation that goes by itself. See automation. and optimize an organization's interactions with its customers. By employing Mosaix's enterprise customer management solutions, companies are creating and managing profitable customer relationships. The company maintains a global services and support organization and a network of development, co-marketing, and strategic partnerships. For more information, visit Mosaix on the Web at http://www.mosaix.com. Mosaix and ViewStar are registered trademarks of Mosaix, Inc. All other trademarks are the property of their respective owners. Mosaix is proud to be a Microsoft Solution Provider Partner.
CONTACT: Mosaix, Inc.
John Tarabini, 510/749-6415
johnt@mosaix.com
or
A&R Partners
Jennifer Canfield, 650/363-0982 x250
jcanfield@arpartners.com
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