ARINC Signs Service Training Agreement with ServiceElements; Service Culture Assessment Program Helps Enhance Customer Service.SCOTTSDALE, Ariz. -- ServiceElements, a customer service motivational and strategy firm, has signed an agreement with ARINC ARINC Aeronautical Radio, Inc. ARINC Aircraft Radio Incorporated ARINC Aeronautical Research Incorporated , the world leader in transportation communications and systems engineering, to provide service strategy workshops and seminars for ARINC Direct Flight Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . ARINC Direct Flight Support Services are a suite of Web-enabled capabilities including flight planning Flight planning is the process of producing a flight plan to describe a proposed aircraft flight. It involves two safety-critical aspects: fuel calculation, to ensure that the aircraft can safely reach the destination, and compliance with air traffic control requirements, to , flight following, weather briefs, aircraft messaging and a 24x7 flight coordinator staff for customer assistance. The ARINC Direct team includes flight coordinators, software developers and numerous support staff all focused on providing the best experience possible for their customers. ServiceElements' service culture assessment tools, combined with its distinctive workshop delivery, result in a customized, powerful program that meets ARINC's unique needs. "ServiceElements programs have a wide range of application within the aviation industry," said Bob Hobbi, president of ServiceElements. "Using our assessment tools, ARINC is able to pinpoint and home in on issues pertinent to its specific service challenges -- resulting in an even higher level of workshop effectiveness." "Distinguishing our offering by providing the best customer service in the industry has been a primary goal since the day we launched ARINC Direct Flight Support Services. In general, our customers have indicated we've been successful in achieving this goal, but we must continue to invest in the customer service arena if we are to maintain our position," said David Poltorak David Poltorak was a Sale of the Century grand champion in Australia in 1986. In his eight episodes, he won a grand total of AU$376,200, including $244,000 in cash and $132,200 in prizes. At the time, this total was a world record for winnings on a television game show. , vice president of business aviation services at ARINC. "We consider working with ServiceElements to be an important investment in the continued development of our overall service. ServiceElements has a strong background in the aviation industry and they deliver practical, real world solutions with a unique method of delivery that will ultimately yield even better service for our customers." About ServiceElements ServiceElements provides stimulating, highly interactive workshops, seminars and keynote speeches keynote speech n. See keynote address. Noun 1. keynote speech - a speech setting forth the keynote keynote address keynote - the principal theme in a speech or literary work to enhance, elevate el·e·vate tr.v. ele·vat·ed, ele·vat·ing, ele·vates 1. To move (something) to a higher place or position from a lower one; lift. 2. To increase the amplitude, intensity, or volume of. 3. and awaken the power of excellent service in various industries, including aviation/aerospace, banking, construction/home building, healthcare, resort & hotel, restaurant and technology. ServiceElements' goal is to create a cooperative drive toward customer success, equipping companies and individual departments with tools to refocus Verb 1. refocus - focus once again; The physicist refocused the light beam" focus - cause to converge on or toward a central point; "Focus the light on this image" 2. service culture and sharpening service delivery skills. With more than 20 years of experience in business, technical training, service excellence, Six Sigma Not to be confused with Sigma 6. Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects.[1] A defect is defined as nonconformity of a product or service to its specifications. , ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9000, quality management processes, customer relationship management programs and process re-engineering, ServiceElements can provide needed techniques to help serve customers the way they demand, deserve and desire. For additional information on ServiceElements, visit www.serviceelements.com. About ARINC ARINC Inc. is the world leader in transportation communications and systems engineering. The company develops and operates communications and information processing information processing: see data processing. information processing Acquisition, recording, organization, retrieval, display, and dissemination of information. Today the term usually refers to computer-based operations. systems and provides systems engineering and integration solutions to five key industries: airports, aviation, defense, government and surface transportation. Founded to provide reliable and efficient radio communications for the airlines, ARINC is headquartered in Annapolis, Md., and operates key regional offices in London and Singapore, with more than 3,000 employees worldwide. ARINC is ISO 9001:2000 Certified. |
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