ARINC Managed Services Provides All Airport Customers with Enhanced Service Desk Features.ANNAPOLIS, Md. -- ARINC ARINC Aeronautical Radio, Inc. ARINC Aircraft Radio Incorporated ARINC Aeronautical Research Incorporated Managed Services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality , a leading provider of Operations, Maintenance and Staffing support for airports worldwide, today announced it will deploy three upgraded Service Desk capabilities for all of its Service Desk customers. The upgrades, each recently announced by AMS AMS - Andrew Message System , provide significant benefits to AMS customers. The new Business Process Management (BPM) module improves workflow by allowing continuous monitoring of business rules. The new Automated Call Distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) module enables faster trouble-ticket dispatch and delivery. Finally, the new Device-Level Monitoring capability enables airport-wide device monitoring and reduced repair times. "These new capabilities give ARINC Service Desk customers a tremendous improvement in IT efficiency and cost savings," stated Jim L. Martin, AMS Senior Director. "AMS is continuing to lead the industry in providing its customers with the most sophisticated and cost-effective airport IT service and support solutions. We are committed to bringing IT best practices to the airports industry." A number of AMS airport customers are already enjoying benefits provided by the new service desk capabilities, and others will have the new services automatically installed by the end of the year. ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC Incorporated. With 25 airport customers in 7 countries, AMS is the leading provider of operations, maintenance, and staffing services for the airports industry. AMS has the skilled personnel and engineering know-how to handle the most complex IT maintenance and support projects. The company provides airport customers with a low-risk, highly reliable outsourcing solution, with staff trained to make it work. For more information, visit the ARINC Managed Services web site at www.arinc.com/ams. ARINC Incorporated is a world leader in transportation communications and systems engineering. The company develops and operates communications and information processing information processing: see data processing. information processing Acquisition, recording, organization, retrieval, display, and dissemination of information. Today the term usually refers to computer-based operations. systems and provides systems engineering and integration solutions to eight key industries: airports, aviation, aerospace and defense, government, healthcare, networks, security, and transportation. Founded to provide reliable and efficient radio communications for the airlines, ARINC is headquartered in Annapolis, Maryland “Annapolis” redirects here. For other uses, see Annapolis (disambiguation). Annapolis is a city in the United States of America with a population of 36,408 (July 2006 est.), the capital of the State of Maryland and the county seat of Anne Arundel County. , and maintains regional offices in London and Singapore, with over 3,200 employees worldwide. ARINC is ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001:2000 certified See certification. . For more information, visit the ARINC web site at www.arinc.com. |
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