APQC Named One of North America's Most Admired Knowledge Enterprises and the Leader in Organizational Learning.

President Carla O'Dell Offers Insights into Knowledge Management Practices and Trends at Upcoming Events

HOUSTON -- For a fifth time the American Productivity & Quality Center (APQC, www.apqc.org), the leading nonprofit benchmarking and best practices firm, was named one of North America's Most Admired Knowledge Enterprises (MAKE) and garnered the top position in the Organizational Learning category. In conjunction with this recognition, APQC is offering access to its knowledge experts at upcoming events listed below and via its blog at www.kmedge.org.

For more than a decade, the MAKE research program has recognized leading organizations for their ability to use knowledge driven strategies to transform corporate knowledge into intellectual capital. APQC was recognized for:

* Developing knowledge-based products/services/solutions,

* Enterprise collaborative knowledge sharing, and

* Organizational learning (first place).

"We believe this honor is a clear example of our unwavering commitment to deliver superior knowledge-based products, solutions, and collaborative knowledge-sharing to our customers," said Dr. Carla O'Dell, president of APQC. "We extend our sincere thanks to customers and members who trust us enough to share their best practices as participants in our research."

The awards are administered and presented by Teleos and The KNOW Network. The 2009 North American MAKE Winners were selected by a panel of North American Fortune Global 500 business executives and leading knowledge management (KM) and intellectual capital experts. Other winners include: Apple, ConocoPhillips, Fluor, Google, Hewlett-Packard, IBM, IDEO, Microsoft, and MITRE.

To access an executive summary, visit www.knowledgebusiness.com.

APQC Shares Insight on How KM Helps Enterprises Outperform Peers

O'Dell will join a panel of experts at the 2009 KM World Conference (www.kmworld.com) on Thursday, November 19, 2009 to discuss Envisioning the Enterprise of the Future.

"My goal will be to identify the driving forces shaping the knowledge-based organizations of the future. Three of the key forces in play today include: multiple generations at work, social computing and networking, and the decline of attention spans," noted O'Dell. "All three reflect a chasm between what used to define productive and what may define it in the future."

Another opportunity to learn more about the MAKE Award is on APQC's monthly KM Community Call, scheduled for Thursday, December 3, 2009 at 10:30 a.m. Central time.

O'Dell will discuss APQC's practices for creating the number one learning organization in North America and showcase success stories from other 2009 MAKE winners. Register at https://www1.gotomeeting.com/register/639742720.

About APQC

APQC is the leading resource for performance analytics, best practices, process improvement, and knowledge management. The organization's research studies, benchmarking databases, and renowned Knowledge Base provide managers with intelligence to transform their organizations. A member-based nonprofit founded in 1977, APQC serves over 750 of the Fortune Global 1000 companies and numerous government organizations. For information, visit www.apqc.org or call [phone].