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APPLE ANNOUNCES SAFETY PROGRAM FOR EARLY PRODUCTION POWERBOOK 100 MODELS

 APPLE ANNOUNCES SAFETY PROGRAM
 FOR EARLY PRODUCTION POWERBOOK 100 MODELS
 CUPERTINO, Calif., Sept. 16 /PRNewswire/ -- Apple Computer Inc. (NASDAQ: AAPL) today announced that customers owning some of its Macintosh PowerBook 100 notebook computers should return their units for minor circuit board modification.
 Apple has become aware of a malfunction that has occurred in only three of the close to 60,000 PowerBook 100 units that could be affected by this potential problem. The concern is traceable in part to an electrical short that results in the melting of a small hole in the bottom of the system's outer case.
 In each of the three reported cases, no personal injury or property damage has occurred.
 While the chances of a safety problem are remote, Apple feels that modification of the units is justified to remove any doubt. The short did not in any way affect the performance of the PowerBook 100.
 Only PowerBook 100 computers bearing serial numbers below SQ211xxxxxx and SS216xxxxxx require modification. Units with serial numbers equal to or greater than SQ211xxxxxx and SS216xxxxxx are not affected.
 No PowerBook models other than the PowerBook 100 are affected. Currently shipping versions of the PowerBook 100 also are not affected.
 This condition cannot occur in any of the PowerBook 140, 145 or 170 models. The component configuration in the PowerBook 100 that has contributed to the malfunction is different from the component configuration of the PowerBook 140, 145 or 170.
 Modification Procedure
 Apple is asking its PowerBook 100 customers in the United States with the specified serial numbers to contact Apple's dedicated PowerBook 100 Safety Helpline at 800-572-1731 from 9 a.m.-8 p.m. EDT Monday through Friday to schedule modification of their system. Upon confirmation of serial numbers, Apple will arrange for an express pick-up of the PowerBook 100 units, conduct the simple modification procedure at the company's Customer Product Repair Center, and return the unit, again by express service.
 Apple subsidiaries in Europe and Pacific regions will be communicating specific information to their customers on how to return their PowerBook units for modification.
 The modification turnaround will be as quick as possible with a target time of three business days. The modification procedure will be done at no cost to the customer.
 Apple's modification efforts are geared toward providing the highest quality service and minimizing customer concern. Apple is dedicated to ensuring that customers continue to receive the highest degree of satisfaction from its products.
 NOTE: Apple, the Apple logo, and Macintosh are registered trademarks; and PowerBook is a trademark of Apple Computer Inc.
 -0- 9/16/92
 /CONTACT: Cindy McCaffrey of Apple Computer, 408-974-1578/
 (AAPL) CO: Apple Computer Inc. ST: California IN: CPR SU:


TM-RM -- SJ002 -- 9931 09/16/92 08:01 EDT
COPYRIGHT 1992 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

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Publication:PR Newswire
Date:Sep 16, 1992
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