APL Deploys Docent Enterprise for Learning Worldwide; Employees Access Knowledge to Help Customers.

Business Editors/High-Tech Writers

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Nov. 21, 2002

Docent Inc. (Nasdaq:DCNTD), the premier provider of business performance management solutions for Global 2000 companies, today announced that transportation leader APL is implementing Docent Enterprise(TM) to support learning that enhances its business in more than 100 countries.

APL is a subsidiary of Singapore-based Neptune Orient Lines (NOL) and is the eighth-largest container-shipping company in the world. The Group has selected Docent to power its web-based Global Campus, which is designed to improve the knowledge and skills of its 12,000-strong global workforce, helping them to learn how to develop creative transportation solutions for customers.

Docent lets APL and other worldwide staff access knowledge and courses to master and improve the complex processes of global supply-chain management. In particular, employees are learning to use newly-developed IT tools that will help them help their customers get products to market efficiently and cost-effectively. They are also learning to assist customers in using APL's constantly evolving web-enabled technology, in order to become more self-sufficient and manage their cargo any time, anywhere.

APL and sister company APL Logistics (APLL) have long been recognized as global leaders in developing innovative technology that helps customers manage their inventory, smooth work processes and reduce costs. Retailers, for example, often have short-lived selling opportunities -- especially with seasonal items. With Docent, APLL is educating its workforce to help customers run flexible, technology-enabled supply chains that can respond profitably to sudden opportunities and other changing conditions in their markets.

Docent also enables the company to track its employees' development and meet learning needs that change constantly and are often individual in nature. That is vital in ensuring that all employees receive company-mandated training on topics such as cargo security and workplace harassment. Docent makes it possible for the company to provide detailed compliance reports to regulatory agencies, and avoid the significant economic and legal consequences for noncompliance.

"Our motto is, 'Just for you, just in time, just enough,'" said Sigrid Peterson, who heads the Global Campus. "Docent has helped us substantially shorten our 'time to market' for new courses, and has allowed us to distribute learning globally at the touch of a button. We've seen significant cost savings, and we now have much better learning management than we ever thought possible."

"Docent is allowing APL, APLL and the NOL Global Campus to provide learning that helps employees transform the processes of their business and create key competitive advantages," said R. Andrew Eckert, president and CEO, Docent. "With Docent's solutions, employees globally are significantly elevated so they can help both their company and their customers to succeed. As learning technology evolves, Docent will support the company to remain the leader in providing innovative, information-based solutions for transportation and supply-chain management."

About APL

APL provides customers around the world with container transportation services through a network combining high-quality intermodal operations with state-of-the-art information technology. APL is the container transportation arm of Singapore-based NOL Group, a global transportation and logistics company engaged in shipping and related businesses. Web site: www.apl.com

About Docent Inc.

Docent Inc. (Nasdaq:DCNTD) offers the most complete solutions suite of business performance management applications that accelerate time-to-market, increase employee productivity and improve top- and bottom-line business results for enterprises around the world. Among its blue chip customers who recognize the strategic link between employee knowledge and meeting business objectives are Cingular Wireless, Harley-Davidson, Wachovia Corporation, Lucent Technologies, Kelly Services, Eaton Corporation, PSS/World Medical, Bechtel Group, Inc. and United Airlines.

Only Docent offers the most robust, high-performance solutions suite designed to address the specific business challenges of multiple markets, including life science, energy, telecommunications, financial services, retail and manufacturing industries. Docent has the broadest and deepest relationships with the world's most prominent consulting and systems integrators, including PricewaterhouseCoopers, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is headquartered in Mountain View, Calif., with other offices throughout the U.S., Europe and Asia-Pacific. For more information visit www.docent.com.

Docent, Docent Enterprise and the marks relating to Docent products and services referenced herein are either trademarks and/or registered trademarks of Docent Inc. All other names are trademarks and/or registered trademarks of their respective owners.