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APEX launches Internet Call Waiting application. (New Products).


APEX Voice Communications, a supplier of circuit (TDM/PSTN)- and packet (IP)-based enhanced services Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information;  and billing solutions to telecommunications carriers, service providers and enterprises worldwide, has announced the availability of its service-ready APEX Internet Call Waiting Internet Call Waiting is a technology that allows you to accept incoming calls while connected to a 56k Internet dialup connection.

While online, a software application displays users the Caller ID of the incoming call, and gives users the opportunity to screen the incoming
 (AICW AICW Atlantic Intracoastal Waterway
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AICW APEX Internet Call Waiting
) application. Based on APEX'S OmniVox Intelligent Call/Media Processor, AICW is a personal call management system that provides subscribers the ability to receive phone calls while dialed-up to the Internet. Call delivery options include accept, disconnect disconnect - SCSI reconnect  and accept, forward, forward to voice mail, and reject. Traditionally, single-line households (subscribers) had to choose between being online and being able to receive and make phone calls, with the alternative being getting a second phone line. APEX Internet Call Waiting (AICW) aims to eliminate the inconvenience for subscribers and their contacts while at the same time providing the carrier/service provider with an additional service to increase call completion rates and ave rage revenue per user (ARPU (Average Revenue Per User) A calculation often used to determine the overall value of an application. It is also used to rate particular customers, especially in the wireless space, by comparing someone's account to the overall average. ).

www.apexvoice.com
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Copyright 2002, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Title Annotation:Product Information
Publication:Customer Interaction Solutions
Geographic Code:1USA
Date:Sep 1, 2002
Words:155
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