APAC Customer Services, Inc. Signs Multi-Year Agreement with New York Times Regional Newspaper Group.DEERFIELD, Ill. -- APAC Customer Services
APAC Customer Services, Inc. is a provider of customer interaction solutions to large corporations in the communications, financial services, insurance, healthcare, logistics, publishing, and hospitality , Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :APAC APAC Australian Partnership for Advanced Computing APAC Agricultural Policy Analysis Center APAC Asia and Pacific APAC Asian Pacific American Coalition APAC Adapted Physical Activity Council (American Alliance for Health) ), a leader in customer interaction solutions, signed a mutually beneficial agreement with the New York Times Regional Newspaper Group, extending the partnership they established in 2002, to provide customer interaction support services to the Group. This strategic collaboration increases APAC's service support from four to eleven of the Group's markets. APAC will support 100% of The New York Times Regional Newspaper Group's inbound customer service needs with properties extending across six states. "This agreement with The New York Times Regional Newspaper Group demonstrates our on-going commitment to developing long-term, strategic relationships with our clients," said James McClenahan, APAC senior vice president for sales and marketing. APAC has provided inbound customer service to leading newspaper and publishing companies since 1998. Focusing on service excellence and client success, along with subscription renewal, retention, and up-sell services to this industry, APAC also provides acquisition and activation solutions for its clients. "Contact center management is a key part of our overall commitment to customers," said P. Steven Ainsley, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , The New York Times Regional Newspaper Group. "APAC provides the technology and expertise required to maintain industry-leading standards of customer service." "We are committed to delivering a superior customer interaction experience on behalf of the New York Times Group and look forward to working closely with them to continue to service and expand their market reach," said Robert J. Keller, APAC Chief Executive Officer. About APAC Customer Services, Inc. APAC Customer Services, Inc. (Nasdaq:APAC) is a leading provider of customer interaction solutions for market leaders in communications, financial services, insurance, healthcare, logistics and travel and hospitality. APAC partners with its clients to deliver custom solutions that enhance bottom line performance. Founded in 1973, the company is headquartered in Deerfield, Illinois. For more information, call 1-800-OUTSOURCE. APAC's comprehensive web site is at http://www.apaccustomerservices.com. About The New York Times Company The New York Times Company (NYSE NYSE See: New York Stock Exchange :NYT), a leading media company with 2003 revenues of $3.2 billion, includes The New York Times, the New York Times, The Morning daily newspaper, long the U.S. newspaper of record. From its establishment in 1851 it has aimed to avoid sensationalism and to appeal to cultured, intellectual readers. International Herald Tribune International Herald Tribune Daily newspaper published in Paris. It has long been the staple source of English-language news for American expatriates, tourists, and businesspeople in Europe. , The Boston Globe, 16 other newspapers, eight network-affiliated television stations, two New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. radio stations and more than 40 Web sites, including NYTimes.com and Boston.com. For the fourth consecutive year, the Company was ranked No. 1 in the publishing industry in Fortune's 2004 list of America's Most Admired Companies A yearly publication by Fortune Magazine, America's Most Admired Companies consists of corporations that are highly esteemed by the likes of Business Executives, Directors, and Analysts. A survey is taken of close to 3300 professionals who give their opinions on the companies. . The Company's core purpose is to enhance society by creating, collecting and distributing high-quality news, information and entertainment. |
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