AOL Europe to Deploy Performix Technologies Contact Center Performance Management Solution; Agreement Coincides with Leading Irish Firm's U.S. Launch.

Business/Technology Editors

BURLINGTON, Mass.--(BUSINESS WIRE)--Oct. 11, 2000

Performix Technologies, the leading provider of solutions which improve business performance for the international contact center market, today announced an agreement with America Online, Inc. (NYSE: AOL), the world's leading interactive services company, to deploy its contact center application suite in AOL sites throughout Europe. The implementation of the performance improvement solution began in AOL's Ireland location in September and will be rolled out to other AOL contact center locations in the U.K., Germany and France through November 2000. Performix Technologies will provide project management services and implement, localize and provide training and support across all of the six AOL Europe sites.

"This is a major milestone for our company and represents our first pan-European contract," said Cathal McGloin, Chief Executive Officer of Performix Technologies. "Our accomplishments in the Irish and European contact center marketplaces highlight our ability to provide a unique business performance improvement solution that connects the agent with the business' goals. Our European success strongly positions us to bring a proven and robust solution to the U.S. contact center market."

The AOL Europe contract demonstrates the rapid growth Performix Technologies has undergone over the past 12 months. Already established in the U.K. and Ireland with an impressive list of clients including Unysis, Conduit Europe, Zomax and Esat Digifone, Performix Technologies has recently launched into the US call center market, which is predicted to grow to $18 billion by 2003. According to IDC, the worldwide call center market will grow from $20 billion to $42 billion by 2003. Datamonitor projects the worldwide market for contact center software to increase from $3.3 billion in 1998 to nearly $9 billion by 2003.

The Performix solution integrates critical contact center data, to give a complete picture of performance across all aspects of the organization. Using a web based browser the solution gives on line visibility and feedback about performance to all employees highlighting areas where improvement is required which enables employees to proactively improve their own performance. Performix Technologies' scalable, interactive performance management solutions are Web-enabled and provide real-time measurement of agent activity.

As nearly 70 percent of contact center operating costs are associated with personnel, performance improvement can provide a significant increase in business profitability. The Performix solution provides clients with marked bottom line improvements by increasing the efficiency and effectiveness of the employees who deliver customer service directly. The unique Performix solution provides the missing link in the CRM market by focusing on improving the performance of a contact center's greatest assets and cost drivers - the agents. The return on investment includes lower costs, increased sales, higher customer satisfaction, improved quality and higher employee morale, productivity and retention.

Performix Technologies, which was founded in Dublin in 1998 by brothers Cathal and Raymond McGloin of Donegal, is launching in the United States along the Route 128 Technology Belt in Massachusetts. The company is funding its aggressive global expansion through its recent $6.5 million Series A venture capital round from ICC Software Partners in Dublin. The firm's performance improvement solution won a Best of Show medal at this year's prestigious Call Centre EXPO 2000 Exhibition in the U.K. Performix Technologies is providing contact center solutions to a growing list of clients at the leading edge of e-business customer service across a wide range of consumer-direct and business-to-business environments.

About Performix Technologies

Performix Technologies was founded in 1998 and is focused exclusively on helping contact centers improve their business performance through the efficiency and effectiveness of employees. The company has funded its global expansion through its recent Series A venture capital round of $6.5 million from ICC Software Partners in Dublin. Performix Technologies has become the leading innovator in the development and delivery of business performance improvement solutions to the international contact center market. To support the U.S. launch, Performix Technologies founder and CEO Cathal McGloin is relocating in Boston to lead the U.S. operation. To support the U.S. launch, the company appointed Dr. George G. Moore as non-executive Chairman earlier this year. Dr. Moore is currently Chairman, CEO and founder of Targus Information Corporation based in Virginia and co-founder of National Decision Systems (NDS). NDS became the largest target marketing company in the US and was sold to Equifax in 1990.For more information on Performix Technologies and its business performance improvement solutions please visit www.performixtechnologies.com or call 781-685-4894.

Performix Technologies and "Developing People, Delivering Performance" are trademarks of Performix Technologies, Inc. All rights reserved. All other product names and trademarks mentioned herein are the trademarks of their respective owners.