AOL Canada Selects ICT GROUP to Provide Customer Support Services; Call Center in Riverview, New Brunswick to Handle AOL Canada Member Inquiries, Creating Up to 125 New Jobs.

LANGHORNE, Pa., and TORONTO--(BUSINESS WIRE)--July 21, 1999--

AOL Canada, operated by America Online Inc. (NYSE:AOL), today announced that it has selected ICT GROUP, INC. (NASDAQ:ICTG), a globally integrated telesolutions company, to provide customer support services for its members in Canada.

Under terms of the agreement, ICT GROUP's call center in Riverview, New Brunswick will respond to members' billing inquiries, provide technical support, and promote customer retention.

Approximately 120 staff, fluent in both English and French, will be dedicated to handling AOL Canada member calls. As a result of this AOL Canada contract, it is expected that between 75 and 125 new call center positions will open at the Riverview facility.

"We're excited about this partnership with AOL Canada at a time when exponential growth of the Internet has fueled the need for support services that provide the human touch necessary to handle consumers' Internet questions," said John J. Brennan, chairman and CEO of ICT GROUP. "This is a major driving force for the call center industry, and ICT GROUP is definitely benefiting from the trend. We view our agreement with AOL as a significant endorsement of ICT GROUP's capabilities by the leading international Internet Online Service. This is also an important step for us as we continue to build our international business in each of our locations around the world."

ICT GROUP has a strong Canadian presence with five call centers in New Brunswick and Nova Scotia. The Riverview facility is equipped with 400-plus, state-of-the-art workstations, specialized call center management, human resource experience, teleservices expertise and bilingual customer service consultants.

"With our significant membership growth over the past year and continued momentum, we believe our AOL Canada members are best supported by a bilingual call center," said Stephen Bartkiw, Managing Director, AOL Canada. "By partnering with the ICT GROUP, we're combining their expertise in Canadian call center management with AOL Canada's ongoing commitment to ensure our members receive the best possible customer service experience."

AOL Canada Member Services is currently handled from the AOL Call Center in Oklahoma City. AOL Canada has planned a staged transition to the Riverview Call Center over a three-month period, starting in August. This change will be seamless to AOL Canada members since the member services toll-free telephone numbers and hours of operation remain the same.

About ICT GROUP

ICT GROUP, an independent provider of call center teleservices for sales, marketing and customer care, employs nearly 450 professionals in management, sales, systems and operations and approximately 5,000 telephone sales and customer service representatives as well as research interviewers.

The company manages 35 call centers in the U.S., Europe, Canada and Australia from which it supports inbound and outbound calling for domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information media, energy and hospitality industries.

In addition to its corporate staff, ICT GROUP's sales and marketing divisions as well as its market research division are headquartered in Langhorne, PA. ICT GROUP has sales offices in Philadelphia, PA; Chicago, IL; Miami, FL; Stamford, CT; Seattle, WA; Amherst, NY; London, England, and Dublin, Ireland.

Existing facilities conducting international operations are located in Miami, FL; Sydney, Australia; Dublin, Ireland; London, England; Halifax, Moncton, Riverview, Sidney, and Saint John in Canada. To learn more about ICT Group, visit the company's web site at www.ictgroup.com.

About AOL Canada

AOL Canada, operated by America Online, Inc., is an interactive online service tailored to the Canadian marketplace, working with more than 70 content partners to offer its more than 130,000 paying households value, ease-of-use and convenience through state-of-the-art features.

AOL Canada members can communicate with friends, family and colleagues, find information, play, shop and conduct business all over the world.

AOL Canada partners currently include: Agence France-Press; Beaty & Co.; Bourque Newswatch Canada; Canada Trust; Canadian Geographic; Canadian Snowbirds Association; Canadian Press; Canadian Stock Exchanges (4); Century 21; Chapters.ca; Charles Schwab Canada; CIBC; Cygnet Travel; DISCscribe; Don Cherry; E-Trade; Fundata Canada; Francomedia; Geographica; GlobalMedic; Green Line Investor Services; Curt Harnett; Hoffmann & Associates; IMG Canada; i|money; InfoSpaceCanada.com; J2S2; JewishCommunity Online; Maple Square; mbanx; MuchMusic; NTN Canada; Novator; NOW Magazine; Online Psychology; Out There News; Reuters; Scoreboard; Stars on Ice; TD Bank; TFO; The Last Minute Club; Garth Turner; The Weather Network; and Viewz.

Founded in 1985, America Online, Inc., based in Dulles, Virginia, is the world's leader in interactive services, Web brands, Internet technologies, and e-commerce services.

America Online, Inc. operates: two worldwide Internet services, America Online, with more than 17 million members, and CompuServe, with approximately 2 million members; several leading Internet brands including ICQ, Digital City, Inc., Spinner.com, and Winamp; the Netscape Netcenter and AOL.COM portals; and the Netscape Navigator and Communicator browsers.

Through its strategic alliance with Sun Microsystems, the Company develops and offers easy-to-deploy, end-to-end e-commerce and enterprise solutions for companies operating in the Net Economy.

This press release contains certain forward-looking statements that are subject to risks and uncertainties. Forward-looking statements are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates," "plans," or similar expressions.

For such statements, ICT Group, claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual events or results may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT Group's annual report on Form 10-K for the year ended December 31, 1998, and other documents filed by ICT Group with the Securities and Exchange Commission.

For more information, contact: Joan Simkins, AOL Canada; Tel No.: 416/216-5419; e-mail: [e-mail], Gloria Vidovich, High Road Communications; Tel No.: 416/368-8348; e-mail: [e-mail], Robert Small, ICT GROUP INC.; Tel No.: 215/702-2162; e-mail: [e-mail]