AOL's Digital City and VIPdesk.com Launch Live Concierge Service; Digital City's 'Ask the Concierge' Debuts Offering Personal, Real-Time Assistance.Business Editors/Hi-Tech Writers VIENNA Vienna, city and province, Austria Vienna (vēĕn`ə), Ger. Wien, city and province (1991 pop. 1,539,848), 160 sq mi (414 sq km), capital and largest city of Austria and administrative seat of Lower Austria, NE Austria, on and ALEXANDRIA Alexandria, city, Egypt Alexandria, Arabic Al Iskandariyah, city (1996 pop. 3,328,196), N Egypt, on the Mediterranean Sea. It is at the western extremity of the Nile River delta, situated on a narrow isthmus between the sea and Lake Mareotis (Maryut). , Va.--(BUSINESS WIRE)--April 25, 2000 AOL's Digital City, the nation's leading local online network, and VIPdesk.com, the fast-growing adj. 1. tending to spread quickly; - used mostly of plants. Adj. 1. fast-growing - tending to spread quickly; "an aggressive tumor" strong-growing, aggressive Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the Concierge service, announced today the launch of Digital City's "Ask the Concierge," a free online concierge service powered by VIPdesk.com that offers personal, real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. assistance from live, local concierge agents. Digital City and VIPdesk.com debuted the concierge service on Digital City Washington Washington, town, England Washington, town (1991 pop. 48,856), Sunderland metropolitan district, NE England. Washington was designated one of the new towns in 1964 to alleviate overpopulation in the Tyneside-Wearside area. D.C. this month and already thousands of people have used and explored the service. The companies plan to roll out the service to other Digital City markets over the next several months. Digital City's "Ask the Concierge" provides valuable information and personal recommendations to residents and tourists alike, including "insider" city information, hotels and accommodations, restaurants, entertainment, sports and recreation, shopping and services, around the house services and an "At Your Service" category that captures anything else that might be requested. The live, local concierge agents use their knowledge and expertise regarding specific geographic areas, hometown home·town n. The town or city of one's birth, rearing, or main residence. Noun 1. hometown - the town (or city) where you grew up or where you have your principal residence; "he never went back to his hometown again" communities and regional content to help fulfill ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. requests. The service also uses a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. team of concierge agents to handle requests on a national level. Users are offered three ways to request a service and find information: e-mail, live one-on-one chats and instant access to a knowledge database of frequently asked requests. After a user submits a request to Digital City's "Ask the Concierge," a concierge agent goes to work fulfilling the request and delivers a personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. response while the user waits. "Now Digital City users can have their very own personal assistant - free - at their disposal seven days a week," said Paul DeBenedictis, President of AOL's Digital City. "In addition to helping people get things done in their busy lives, Digital City is their trusted advisor with comprehensive tips and recommendations. Our local network is becoming an even more integral part of people's days, weeks, and their future." "Our live concierge agent network concept catapults the Internet personal service industry to the next logical level," said Mary Naylor, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of VIPdesk.com. "People want to connect with real people when they want to find relevant information and take it a step further - getting things done. We've combined that idea with the speed and efficiency of the Internet to help launch Digital City's new real-time personal service assistant infrastructure. Our partnership Digital City will deliver this service dynamically in the best possible way." Digital City's "Ask the Concierge" is one of many new dynamic and interactive services now offered on Digital City 2000, an expanded version of the popular Digital City network launched in early March. The new Digital City 2000 captures the true essence of each city by marrying AOL's trademark ease-of-use and convenience with tailored local content, applications and an unprecedented depth of member driven content, making it easier for residents and visitors alike to go out and get things done, faster and easier. About VIPdesk.com VIPdesk.com is leveraging 12 years of Concierge experience to provide its blue chip clients with a personal assistant infrastructure platform. This innovative platform is the ultimate customer and employee loyalty strategy -- VIPdesk.com enables its clients to extend their brands into the daily lives of their customers and employees by offering a service to streamline busy lives. Fueled by $3.75 million in venture capital funding, the company is also in the process of redesigning its site which will launch in mid-April. Users can place requests 24 hours a day, seven days a week. About AOL's Digital City, Inc. AOL's Digital City, the nation's leading local online network, provides users with an easy-to-use, customizable resource to help them quickly find high quality, up-to-date information and tools in the cities where they live and visit. Whether planning a night on the town, or looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. the best local stores or services, AOL's Digital City is the single local source people can rely on to help them save time in their daily lives. Through a unique blend of entertainment and traveler's listings and information, shopping and services resources, "Best of the City" editorial picks, and real-people reviews by its nationwide network of "Local Experts," AOL's Digital City makes any city feel like home . . . fast. |
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