ANA Invests in New Domestic Customer Service Systems.Tokyo, Japan, Apr 21, 2006 - (JCN JCN Japan Corporate News JCN Journal of Cognitive Neuroscience JCN Journal of Cardiovascular Nursing JCN Journal of Christian Nursing JCN Job Control Number JCN Journal of Child Neurology JCN joint communications network (US DoD) Newswire) - From 2007 ANA will migrate its domestic reservations, check-in, ticketing and departure system, known as able-d, to a next generation modular system developed by Unisys Corporation (company) Unisys Corporation - The company formed in 1984-5 when Burroughs Corporation merged with Sperry Corporation. This was when the phrase "dinosaurs mating" was coined. of the USA called Airline Core Systems Solutions, or AirCore. ANA has also signed a ten year co-operation agreement with Nihon Unisys Ltd. to ensure the smoothest possible changeover (programming) changeover - The time when a new system has been tested successfully and replaces the old system. and develop the system according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. ANA's needs. AirCore will be introduced over 5 years to 2012. In the first total replacement in 27 years, the Years, The the seven decades of Eleanor Pargiter’s life. [Br. Lit.: Benét, 1109] See : Time modular design In the context of systems engineering, modular design — or "modularity in design" — is an approach aiming to subdivide a system into smaller parts (modules) that can be independently created and then used in different systems to drive multiple functionalities. of the new system will allow ANA to flexibly respond to changing customer needs with greater speed and ease, adding and changing specific modules - including those developed by third parties - as it keeps ahead of market trends. It facilitates more complete management of passenger history, allowing more personalised and precise service for customers. With the present software, USAS USAS United Students Against Sweatshops USAS Uniform Statewide Accounting System USAS USA Shooting USAS Uniform School Accounting System USAS Undergraduate Student Academic Services (Ohio State University) - also developed by Unisys Corporation - improvements, additions and changes have to be made to the entire system which incurs higher costs and requires considerably more time than with the newer, modular design. ANA estimates cost savings for the first ten years of operation of the new system at approximately \7 billion, or 20%. This is the second recent investment in infrastructure to better serve customers by ANA. Since April 1 of this year, ANA has been using a new IP based telephone system to improve customer service and secure cost savings. The new system uses just one number - 0120-029-767 - and a voice guidance system to direct customer calls efficiently, rather than the four numbers currently required. Similarly, it distributes calls evenly across ANA's four customer service centres (Tokyo, Sapporo, Osaka and Fukuoka), leading to fewer queues and waiting times for customers. About All Nippon Airways Co., Ltd. All Nippon Airways, or ANA, came into existence in 1952, and over 50 years later is now one of the 10 largest airlines in the world, carrying with its sister companies almost 50 million passengers every year to 49 destinations in Japan, and to 22 overseas cities in Asia, Europe and the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . As a member of Star Alliance, the world's foremost airline alliance, ANA passengers enjoy access to a network of over 790 airport destinations in 138 countries, and reciprocal benefits such as mileage accrual and redemption, and lounge access. Source: All Nippon Airways Co., Ltd. Contact: Rob Henderson ANA Public Relations E-mail: r.henderson@ana.co.jp Copyright [c] 2006 JCN Newswire. All rights reserved. A division of Japan Corporate News Network K.K. |
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