AMTELCO Selects ScanSoft RealSpeak Text-to-Speech for eCreator Call Center Automation System.Business/Technology Editors PEABODY, Mass.--(BUSINESS WIRE)--April 16, 2002 RealSpeak Augments Call Center Staff with the Automated Delivery of Information Using Human-Sounding Synthesized syn·the·sized adj. 1. Relating to or being an instrument whose sound is modified or augmented by a synthesizer. 2. Relating to or being compositions or a composition performed on synthesizers or synthesized instruments. Speech; Solution Reduces Costs and Improves Customer Service ScanSoft, Inc. (Nasdaq: SSFT SSFT Secure Socket File Transfer ), a leading supplier of imaging, speech and language solutions, today announced that AMTELCO, a leading provider of innovative customized telemessaging solutions, has selected ScanSoft(R) RealSpeak(TM) to add high-quality text-to-speech capabilities to AMTELCO's eCreator call center solution. "After an exhaustive evaluation process, we selected ScanSoft RealSpeak for its superior quality, broad language support and competitive pricing," said Jim Becker, AMTELCO vice president of marketing. "As we added RealSpeak capabilities to the eCreator interactive voice response application, we also found that it is extremely flexible and easy to use. The result is fantastic, providing our customers with a real way to cut costs and giving eCreator a significant competitive advantage." eCreator is AMTELCO's web-based product that enables the rapid creation of automated call center applications using easy drag-and-drop tools and a palette (1) In computer graphics, a range of colors used for display and printing. See color palette. (2) A collection of on-screen painting tools. (3) A toolbar that contains a set of functions for any kind of application. palette - colour palette of pre-made application templates. Using these tools complex eCreator scripts can be created in a short timeframe without specialized training or IT expertise. eCreator's scripting and branching capabilities enable designers to easily control the routing of a call based on the information given by the caller. ScanSoft's RealSpeak enables call center applications designed using AMTELCO's eCreator to deliver prompts and content using natural-sounding synthesized human speech. By using RealSpeak prompts, an organization can reduce call center staffing requirements while improving the speed and quality of customer service. The high quality of RealSpeak makes it practical to deliver any quantity of content, and its support of 19 languages makes it the text-to-speech product of choice for global organizations. "AMTELCO's eCreator is unique in its design approach, providing organizations with an affordable way to develop and deploy call center applications," said Wayne Crandall, senior vice president of sales and business development at ScanSoft. "We are impressed with the way RealSpeak is integrated with eCreator, and see the result as a true rapid design and deployment platform for text-to-speech call center applications." About ScanSoft RealSpeak ScanSoft RealSpeak is the company's advanced text-to-speech technology (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) that can generate human-sounding synthesized speech. Used in a wide variety of advanced applications, from voice portals An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. to speech-enabled virtual newscasters A machine-created person who broadcasts the news on the Internet. The virtual newscaster is available 24 hours per day to deliver any and all kinds of information and news bulletins. He or she becomes a familiar character that you identify with every time you get the news. , RealSpeak technology supports an array of Intel(R), Microsoft(R) Windows(R) and UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). (R) system options and is currently available in 19 languages: US and UK English, German, French, Dutch & Belgian Dutch, Castilian and Mexican Spanish, Italian, European and Brazilian Portuguese Brazilian Portuguese (português brasileiro in Portuguese) is a group of dialects of Portuguese written and spoken by virtually all the 190 million inhabitants of Brazil and by a couple million Brazilian emigrants, mainly in the United States, United Kingdom, Portugal, , Norwegian, Polish, Swedish, Danish and Cantonese & Mandarin Mandarin (măn`dərĭn) [Port. mandar=to govern, or from Malay mantri=counselor of state], a high official of imperial China. For each of the nine grades there was a different colored button worn on the dress cap. Chinese, Korean and Japanese. About AMTELCO AMTELCO has been a leading provider of innovative customized telemessaging solutions for more than 25 years. With a strong background in telephone answering services answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. and the call center industry, AMTELCO's primary focus has always been to design systems that simultaneously offer solutions for enhancing customer service and reducing costs, resulting in increased profitability for owners. Today, AMTELCO's Specialized Contact Center Solutions are recognized throughout the industry for improving efficiency, streamlining procedures, simplifying system maintenance, and providing both owners and staff with increasing measures of reliability and integrity. About ScanSoft ScanSoft, Inc. (Nasdaq: SSFT) is the leading supplier of imaging, speech and language solutions that are used to automate a wide range of manual processes - saving time, increasing worker productivity and improving customer service. For additional information about the company, please visit http://www.ScanSoft.com. Trademark reference: ScanSoft and RealSpeak are registered trademarks or trademarks of ScanSoft, Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. All other company names or product names referenced herein may be the trademarks of their respective holders. The statements in this press release that relate to future plans, events or performances are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties, including risks associated with market trends, competitive factors, and other risks identified in the Company's SEC filings. Actual results, events and performance may differ materially. Readers are cautioned not to put undue reliance on these forward-looking statements that speak only as of the date hereof. |
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