AMC Technology to Provide CIC Custom Component for Luminate Software ServiceDesk.RICHMOND, Va.--(BUSINESS WIRE)--Sept. 8, 1999-- AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C. today announced the availability of a new custom component for the Customer Interaction Center (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ) that will integrate directly with Luminate(TM) Software's ServiceDesk for SAP(TM) R/3(R). This component will provide the user with direct access to Luminate's web-based performance reports on the SAP R/3 system. "We are excited about this new custom component that will extend the functionality of CIC for users of Luminate's ServiceDesk solution." said Anthony X. Uliano, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. and President, AMC Technology. "The integration of the two applications will enable help desk personnel to quickly identify and respond to a system performance problem without requiring extensive SAP R/3 training." Through the use of icons on the CIC main screen, users will be able to toggle To alternate back and forth between two states. toggle - To change a bit from whatever state it is in to the other state; to change from 1 to 0 or from 0 to 1. This comes from "toggle switches", such as standard light switches, though the word "toggle" actually refers to to any of five ServiceDesk reports - top users, top transactions, network, users and transactions. Clicking on the icon will automatically open an Internet browser and allow the user to navigate to other reports while in the Luminate screen. When done, the user returns to the CIC screen and procedures can be implemented within the CIC help desk environment to resolve the problem identified. This is the first custom component that AMC will be developing to incorporate into the HelpDesk Solution Pack. (See Press Release on AMC Solution Packs dated September, 8, 1999.) AMC, an SAP Development Partner, is an advanced technology services and software development company. AMC is the original developer of the Customer Interaction Center for R/3 Release 4.5 sold by SAP, and offers CIC for 3.X(TM) for SAP customers using R/3 Releases 3.0, 3.1, and 4.0. In addition, AMC offers CIC support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services including custom component development, implementation services, and general call center consulting. Founded in 1995, AMC is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with offices in Richmond, Virginia and Palo Alto, California “Palo Alto” redirects here. For other uses, see Palo Alto (disambiguation). Palo Alto (IPA: /ˌpæloʊˈʔæltoʊ/, from Spanish: palo: "stick" and alto: "high", i.e. . SAP, R/3, and all SAP product and service names herein are trademarks or registered trademarks of SAP AG. Luminate ServiceDesk is a trademark of Luminate Software Corporation. All other product and company names herein are trademarks of their respective owners. |
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