AMC Technology Signs Reseller Agreement With SAP AG; SAP Agrees To Resell AMC's Multi-Channel Connectors to Customers.Business Editors/High Tech Writers RICHMOND, Va.--(BUSINESS WIRE)--May 8, 2002 AMC (Advanced Mezzanine Card) See AdvancedTCA. Technology, L.L.C., today announced it has signed a worldwide reseller agreement with SAP AG (company) SAP AG - (Systeme, Anwendungen, Produkte in der Datenverarbeitung - German for "Systems, Applications and Products in Data Processing") A company from Germany that sells the leading suite of client-server business software. The US branch is called SAP America. , through which SAP will resell AMC's Multi-Channel Connectors for use with the mySAP(TM) Customer Relationship Management (mySAP CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) 3.0 Interaction Center. This agreement targets customers who are seeking to enhance their customer service and operational efficiency by enabling multi-channel communication in their contact centers. AMC's multi-channel communication connectors (available for telephony, email, web chat, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and wireless) enable seamless connectivity between a communication vendor's application or technology and mySAP CRM. The connectors are designed on an open platform environment that allows integration of multiple vendors' products into one offering. This feature allows customers to choose best-of-breed technologies for their operations, knowing that these systems will be able to communicate with each other seamlessly. Through this agreement, customers will be able to purchase the connectors directly from SAP as part of a complete CRM solution for their contact centers. They will also be able to rely on the same SAP support network that services their account. AMC, in turn, will work closely with the SAP team to provide complete implementation services and support. "Whenever we can make it easier for our customers to acquire all the components for their CRM solution in one simple step, that can only prove advantageous for all parties involved," said Anthony X. Uliano, President and CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of AMC Technology. "We are looking forward to working with SAP and its customers worldwide to provide a unified solution to manage customer interactions." About AMC AMC is a software development company providing state-of-the-art technology that enables multiple communication channels from multiple vendors to integrate with CRM and contact center applications. As the original developer of the patent-pending Multi-Channel Management Suite(TM) and the SAP Interaction Center, AMC is uniquely positioned to work with its partners to offer the customer a complete contact center solution. AMC was recently named one of the top 500 fastest growing private companies by INC inc - /ink/ increment, i.e. increase by one. Especially used by assembly programmers, as many assembly languages have an "inc" mnemonic. Antonym: dec. Magazine for 2001. Founded in 1995, AMC is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in Richmond, VA. To learn more about the products and services offered by AMC Technology, visit www.amctechnology.com. Copyright (c) 2002 AMC Technology, L.L.C. SAP, mySAP and all other SAP products This presents a list of products of the enterprise software company SAP AG. Enterprise Applications
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